Property Estimate & Repair Verification Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Description Summary The Property Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network (GHRN), and compliance with industry best practices and regulations. The individual conducts virtual repair estimate reviews and supports Claims and vendor management with complex estimates and escalations and reporting pertaining to the Good Hands Repair Network contractors. Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Remote Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Job description: Proficient in Verisk suite of products: Xactanalysis, Xactimate etc. Completes virtual desk reviews and collaborations of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues by supporting Claims and Vendor Management Teams, and follows up to ensure that customer needs have been met Makes and maintains a connection with the GHRN by understanding and meeting common needs; enable serving the customer with empathy; and follows up to ensure that customer and Claims Team needs have been met Develops, manages and audits relationships with GHRN vendors Monitors network trends and identify potential opportunities for guidelines and program updates Participates in calibration activities with the Claims organization and Vendor Management Collaborates with leadership regarding file review results an trends Provides information on estimate review and reinspection results to ensure GHRN are following Allstate specific guidelines and procedures, and are compliant with industry regulations Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. #LI-KA1 Skills Communication, Customer Service, Problem Solving, Property Claims, Property Insurance, XactAnalysis, Xactimate Compensation Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

The advisor ensures consistency in estimating practices for the Good Hands Repair Network and conducts virtual repair estimate reviews. They also support claims and vendor management teams by resolving complex escalations and monitoring network trends.

Candidates must be proficient in the Verisk suite of products, including Xactanalysis and Xactimate. Strong skills in property claims, vendor relationship management, and regulatory compliance are required for this role.

• Flexible work arrangements • Employee discounts • Good office program • Student loan payment matching program • Comprehensive retirement savings program • Annual wellness allowance • Personal reflection day • Tuition reimbursement

• Customer servicePreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Customer service
• Problem solving
• Property claims
• Property insurance
• Xactanalysis
• Xactimate
• Vendor management
• Compliance
• Data analysis
• Relationship management
• Virtual desk reviews
• Reporting
• Conflict resolution
• Office Equipment
• Empathy
• Xactimate (Claims Estimating Software)
• Advocacy
• Artificial Intelligence
• Auditing
• Customer Service
• Discounts And Allowances
• Leadership
• Innovation
• Problem Solving
• Loans
• Property Insurance
• Purchasing
• Value Propositions
• Scheduling
• Vendor Management

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Collision Repair Estimator
• Auto Damage Appraiser
• Valuers and Loss Assessors
• Insurance Appraisers, Auto Damage

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week