Inside Sales Representative

Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment. All sales staff contributes to the success of each customer. Duties And Responsibilities The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following: Establish close relationships and a deep understanding of business issues with assigned accounts Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account Practice consultative and value-added selling techniques using "Solution Selling" On a daily basis, update CRM with relevant information gathered from client contacts Utilize CRM in an effective manner to ensure we capture our goals and quotas Promptly and accurately respond to Customer and Prospective customer requests for information and pricing. Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price Report on quality requirements, market trends and competitive information Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Representative Create customized pricing using formulas and spreadsheets Receive, input and expedite orders accurately and in a timely matter Qualify potential Customers Provide Credit Department with requested information Prepare NCR's and assist in solving them in a timely manner Work directly with Production staff to provide Outstanding Customer Service Be a strong team player and assist co-workers when needed Comply with all quality related policies, procedures and system requirements Attend prospect and customer meetings as required All other duties as assigned Requirements MINIMUM QUALIFICATIONS Education/Experience Post-secondary education with mathematical, business, quality, and technical training. High school graduation and relevant business experience may be substituted Technical Skills/Competence Candidates should have at minimum 1-2 years' experience in a sales/customer service environment A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints Should have a high energy level, a positive attitude and be able to work without direct supervision Empathy and confidence will allow the candidate to succeed in this position Good time management and organizational skills are necessary Must have a good command of English, both written and oral. Should be a strong team player and work well with others Must have good telephone presence and manners. Benefits We offer a comprehensive and competitive benefits package that goes beyond base pay, supporting your health, growth, and long-term success: Profit Sharing Health & Dental Health Care Spending Account Education Assistance Program Employee Assistance Program (EAP) Company Events Floater Days Paid Holidays Shift Premiums Annual safety footwear reimbursement program The expected salary range for this position is $60,000 - $70,000 annually. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs. Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.

The Inside Sales Representative manages assigned accounts by practicing consultative selling and coordinating with outside sales and production teams. Key duties include updating CRM data, processing orders, and collaborating with engineering to improve product design and pricing.

Candidates need 1-2 years of sales or customer service experience and a strong understanding of measurements, tolerances, and blueprints. Post-secondary education in business or technical fields is preferred, though relevant experience may be substituted.

• Profit Sharing • Health & Dental • Health Care Spending Account • Education Assistance Program • Employee Assistance Program (EAP) • Company Events • Floater Days • Paid Holidays • Shift Premiums • Annual Safety Footwear Reimbursement Program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Consultative Selling
• Solution Selling
• CRM Management
• Blueprint Reading
• Customer Service
• Pricing Analysis
• Order Fulfillment
• Account Management
• Technical Drawing Interpretation
• Time Management
• Organizational Skills
• Communication Skills

• Sales
• Customer Service & Support
• Manufacturing
• Engineering

Minimum education

High school

Minimum experience

2+ years

Apply by

Jan 24, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available