IT Technical Support Co-op

Job summary

Provide first-level IT support for employees, hardware, and business systems while managing helpdesk tickets. Responsible for setting up new users and maintaining core infrastructure services like Active Directory and O365.

Job details

Fall Term: September-December 2026 | 8- or 12-month placement preferred Reporting to the Director of Technology. An integral part of the ALMAG Aluminium Information Technology Department the IT Technical Support CO-OP is the first line of IT support for ALMAG's employees, technologies, hardware and business systems. This individual will support and interface with all levels within the business on a day-to-day basis. Duties And Responsibilities The duties and responsibilities of the IT Technical Support Co-op are detailed below, but not limited to the following: Provide 1st level IT support for all users in a friendly and professional manner Maintain incoming helpdesk tickets and requests and ensure successful assignment, resolution or escalation if required. Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access Provide first level user support of various technologies used at ALMAG including, computers / laptops, printers, network devices, phones, cell phones, software...etc Setup of new users including hardware, accounts, phones Follow all established processes, guidelines and procedures Assist in monitoring client networks for errors and alerts Create and maintain IT documentation Assist with any projects as assigned Other duties as required Requirements MINIMUM QUALIFICATIONS Education/Experience Enrolled in Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline Previous experience supporting IT hardware, business applications & systems would be an asset IT certifications such as MCSE, A+, ITIL, CCENT, CCNA would be an asset Technical Skills/Competence Familiar with Microsoft operating systems, network connectivity & security, business information systems, AD, exchange, printers, mobile devices (apple and android) Knowledgeable with Microsoft Operating Systems and Office Suite products Must have strong written and verbal communication skills Must demonstrate a positive and enthusiastic attitude Must be reliable, work independently and as part of a team Must be well organized, disciplined and exhibit attention to detail Ability to lift and carry packages and items up-to 25lbs Ability to analyse and effectively troubleshoot to resolve complex technical problems Benefits The expected pay for this position is $19.25 per hour. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs. Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.

What you’ll do

Provide first-level IT support for employees, hardware, and business systems while managing helpdesk tickets. Responsible for setting up new users and maintaining core infrastructure services like Active Directory and O365.

Requirements

Must be enrolled in a post-secondary degree or diploma in IT, Computer Science, or a related field. Requires strong communication skills and familiarity with Microsoft operating systems and network security.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Active Directory · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Technical Support
• Active Directory
• Microsoft Office 365
• Network Connectivity
• Troubleshooting
• Hardware Setup
• VPN Access
• Exchange
• Enterprise Mobility
• Technical Documentation
• Customer Service
• Windows Operating Systems

Job areas

• Technology
• Customer Service & Support
• Consulting