Volunteer Support Officer

Job summary

The Volunteer Support Officer is responsible for recruiting, training, and onboarding volunteers to deliver befriending and support services for older people. They also provide ongoing guidance to volunteers and collaborate with the service team to ensure effective matching and community engagement.

Job details

This role is a community based role and will be field based with travel required. Contract: Full time – Permanent Location: Clonmel Working Hours: 35 Hours per week 5 over 7 days. Salary: €37,000 The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged. Responsibilities Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people. Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network. Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued. Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner. Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation. Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture. Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections. Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals. Essential skills & experience Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage. Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported. Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication). Background in a similar role within the voluntary, charity, or social care sector is desirable. Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management. Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally A collaborative team player who fosters strong internal and external relationships. Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve. Strong time management and organisational skills to prioritise workload and meet KPIs. A clean full drivers licence with your own car is essential Extra Benefits Salary €37,000 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week. Annual Salary Reviews Pension scheme available after 6 months service Time Off in Lieu Income protection after 2 years service Long service awards for employees Mileage Policy in place for applicable roles Death in Service - after 6 months’ probation successfully completed. Travel Saver Schemes Sick Pay Scheme -after 6 months’ probation successfully completed. Bike to Work Scheme HSF Partnership Horizontal Transfer Opportunities Comprehensive Training & Development Bespoke Induction Programmes Progression Opportunities Further Education Opportunities Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s. GP telephone Advice Virtual Doctor Private Prescription Service 6 structured Counselling/ Emotional Wellbeing Service Legal Helpline The closing date for applications is Tuesday, October 6th. ALONE is an equal opportunities employer. #SM

What you’ll do

The Volunteer Support Officer is responsible for recruiting, training, and onboarding volunteers to deliver befriending and support services for older people. They also provide ongoing guidance to volunteers and collaborate with the service team to ensure effective matching and community engagement.

Requirements

Candidates should have experience in recruitment, volunteer management, and the use of CRM systems, along with strong organizational and communication skills. A clean full driver's license and access to a car are essential for this field-based role.

Benefits

• Pension scheme
• Time off in lieu
• Income protection
• Long service awards
• Mileage policy
• Death in service
• Travel saver schemes
• Sick pay scheme
• Bike to work scheme
• HSF partnership
• Horizontal transfer opportunities
• Comprehensive training and development
• Bespoke induction programmes
• Progression opportunities
• Further education opportunities
• Employee assistance programme
• GP telephone advice
• Virtual doctor
• Private prescription service
• Counselling and emotional wellbeing service
• Legal helpline

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Stakeholder Management · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Volunteer recruitment
• Volunteer training
• Onboarding
• CRM systems
• Digital tools
• Safeguarding
• Garda clearance
• Interpersonal skills
• Communication skills
• Problem-solving
• Time management
• Organisational skills
• Partnership development
• Community engagement
• Stakeholder management
• Leadership
• Support Services
• Organizational Skills
• Ability To Meet Deadlines
• Ethical Standards And Conduct
• Volunteer Management
• Customer Relationship Management
• Communication
• Employee Assistance Programs
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Medical Prescription
• Probation
• Service Delivery Improvement
• Time Management
• Coordinating

Job areas

• Social Services
• Human Resources
• Management & Leadership
• Administrative
• Volunteer Support Specialist
• Volunteer
• Unclassified Unit Group
• Unclassified Detailed Occupation
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