Program Manager - HELP Outreach

Job Type: Full-Time Permanent Pay: $71,070 per annum + Benefits Please note that this position rotates between cycles of dayshifts & overnights, 12 hour shifts. About the Role We’re looking for a Program Manager to join our Outreach program! This role is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff. Program Managers are expected to manage crises, provide critical incident debriefing, and oversee staff performance management. In this role, your responsibilities would include: Leading by example and ensuring staff provide caring, non judgmental client service within our Outreach program Supervising, coaching, mentoring, and performance managing staff, including discipline when required Leading recruitment, hiring, onboarding, and probation reviews Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy Responding to crises such as overdoses, seizures, deaths, and other incidents Supporting staff and clients through debriefings and follow up Ensuring compliance with safety protocols, accreditation standards, and program audits Resolving client, staff, and workplace concerns in collaboration with leadership and HR Building positive relationships with agencies, community partners, businesses, and stakeholders Overseeing accurate reporting, statistics, and documentation for funding outcomes Managing budgets and ensuring programs have required supplies and resources Providing direct service support when operationally required Participating in management meetings, labour relations discussions, and program check ins About You We are looking for an experienced leader to join our team at Alpha House. The ideal candidate would have the following: Post-secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree) Several years of experience working with vulnerable populations, including front-line experience Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices Proven leadership experience, including coaching, training, and performance management Strong interpersonal and communication skills, with the ability to build effective relationships with stakeholders Sound judgment, professionalism, and the ability to handle sensitive situations with confidentiality and diplomacy Excellent organizational skills with the ability to manage multiple priorities and meet deadlines Ability to work independently, take initiative, and adapt in a dynamic environment Intermediate proficiency with Microsoft Office A strong understanding of and commitment to Alpha House’s mission Three years of driving experience, a valid Class 5 non GDL driver’s licence, a clear abstract, and ability to obtain Class 4 within 60 days Comfortable driving an agency van Comfortable working in environments with risk of violence and exposure to bodily fluids Physically able to assist clients with mobility needs Vulnerable Sector Search valid within the last six months with no results material to the role Ability to complete “It’s Your Move” training or equivalent patient lift training and Privacy Training Understanding of the Protection of Persons in Care Act About Alpha House: Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. Benefits of working at Alpha House Meaningful work supporting vulnerable populations RRSP Plan and Medical Benefits after six months of continuous work Personal Development and training opportunities If this role sounds like something you are interested in, we urge you to apply!

Responsible for program development, service delivery, and the supervision and performance management of staff within the Outreach program. The role involves managing crises, overseeing budgets, and building relationships with community partners and stakeholders.

Requires a minimum 2-year diploma or degree in Human Services and several years of experience working with vulnerable populations. Must possess a valid Class 5 driver's license and be comfortable working in high-risk environments.

• RRSP Plan • Medical Benefits • Personal Development • Training Opportunities

Identified from the job description. Confirm important requirements above.

• Program Development
• Service Delivery
• Staff Supervision
• Crisis Management
• Performance Management
• Recruitment
• Harm Reduction
• Trauma-Informed Care
• Budget Management
• Stakeholder Relations
• Reporting
• Microsoft Office
• Trauma Informed Approaches
• Professionalism
• Organizational Skills
• Ability To Meet Deadlines
• Diplomacy
• Budgeting
• Auditing
• Mental Health
• Management
• Customer Service
• Communication
• Confidentiality
• Leadership
• Human Services
• Labor Relations
• Mentorship
• Employee Onboarding
• Proactivity
• Program Evaluation
• Program Management
• Coaching
• Statistics

• Social Services
• Management & Leadership
• Healthcare
• Government & Public Sector
• Outreach Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other

Minimum education

College diploma

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week