Customer Service Coordinator

As a Customer Service Project Coordinator, you will be the first point of contact for customers, ensuring timely and accurate order fulfillment while maintaining our commitment to “Packaging Done Right.” Key responsibilities Manage customer inquiries and provide prompt, professional responses Process and track orders from start to completion Provide quotations and follow up within 24 hours Keep customers informed on order status and delivery timelines Coordinate with internal teams (Sales, Production, Estimating) Support sales activities including product samples and project coordination Maintain accurate records and ensure data integrity Ideal Qualifications & Skill: Mandatory Requirement: Candidates must possess relevant experience in a manufacturing environment, with a solid understanding of manufacturing processes, operations, and industry best practices. Minimum 3 years of customer service or related experience Strong organizational and multitasking skills Excellent communication and customer service mindset Computer literate and fully proficient in Microsoft Word, Excel and internet research engines; experience with CRM software and/or ERP system a definite asset. Ability to thrive in a fast-paced, team-oriented environment Why Join AlphaPoly? At AlphaPoly, we value teamwork, integrity, and delivering excellence to our customers. You’ll be part of a collaborative environment where your contributions directly impact customer satisfaction and business success. We thank all applicants, however only those under consideration will be contacted. Accommodations for applicants with disabilities are available upon request.

The coordinator serves as the primary contact for customers, managing inquiries and ensuring accurate order fulfillment. They coordinate with internal sales, production, and estimating teams to provide timely quotations and delivery updates.

Candidates must have at least 3 years of customer service experience specifically within a manufacturing environment. Proficiency in Microsoft Office and experience with CRM or ERP systems is highly desired.

• Customer servicePreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Fulfillment
• Project Coordination
• Quotation Management
• Manufacturing Operations
• Microsoft Word
• Microsoft Excel
• CRM Software
• ERP System
• Multitasking
• Organizational Skills
• Communication

• Customer Service & Support
• Manufacturing
• Administrative
• Sales

Minimum experience

2+ years

Apply by

Feb 1, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available