Conductor

Job summary

The conductor is responsible for ensuring safe, punctual, and efficient train operations while providing high-quality service to passengers. They must also manage customer service issues, communicate with rail traffic control, and assist with emergency evacuation plans.

Job details

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. With growing activities in Canada to meet the increasing demand for sustainable transportation, Alstom is looking for motivated candidates who will help us leverage our expertise and apply it locally. We’re looking for a permanent full-time Conductor @ Vancouver, could it be you? Your future role Since your focus as a Conductor is on safety, punctuality, and efficiency, you are accountable in ensuring that train movements are operated in a manner that will provide safe and on-time operations consistent with the objective of providing the highest quality service to the public and your passengers. This is a full-time position (operating Monday to Friday - 12h day) with an hourly rate of $54.95/h. Be prepared to work in an enclosed confined area (locomotive), climbing, lifting, walking and working outside in inclement weather. Therefore, you have to be able to maintain a required level of fitness as outlined in the Canadian Railway Medical Rules Handbook. While interacting daily with passengers, co-workers, external suppliers and management, all activities are to be performed in accordance with all rules and regulations as prescribed by legislation and ALSTOM Health & Safety policies as well as local regulations of the host railways over which the train is being operated. You’ll specifically take care of Assisting and informing passengers with boarding and disembarking Attending to, resolving and escalating customer service issues Interfacing regularly with host railway's rail traffic control centers Relaying information to the maintenance staff on defects Compiling customer service reports We’ll look to you for/Your mission Efficiency and optimal Service Quality Assuring the best riding experience to your passengers Contributing to the implementation of evacuation plan(s) in the event of an emergency All about you We value passion and attitude as much as experience. Here what we think will help you succeed and grow in this role: Current/valid CROR certification mandatory Formal training or experience in customer service Excellent communication skills in English A valid driver’s license is required Exposure to the railway industry will be considered as a definite asset Things you’ll enjoy in this role and working at ALSTOM · Enjoy stability throughout your journey with us as the rail industry is here to stay · Grow and develop new skills through award-winning learning · Steer your career in whatever direction you choose across functions · Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

What you’ll do

The conductor is responsible for ensuring safe, punctual, and efficient train operations while providing high-quality service to passengers. They must also manage customer service issues, communicate with rail traffic control, and assist with emergency evacuation plans.

Requirements

Candidates must hold a current and valid CROR certification and possess a valid driver's license. Strong customer service experience and the ability to meet physical fitness standards as outlined in the Canadian Railway Medical Rules Handbook are required.

Benefits

• Life insurance • Medical insurance • Pension plan • Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Safety compliance
• Communication
• Railway operations
• Problem solving
• Reporting
• Emergency response
• Workplace Inclusivity
• Valid Driver's License
• Management
• Customer Service
• Emergency Evacuation
• English Language
• Operations
• Punctuality
• Transport Networks
• Traffic Control

Job areas

• Transportation
• Customer Service & Support
• Trades
• Logistics
• Security & Safety
• Conductor
• Railroad Conductor
• Transport Conductors
• Railroad Conductors and Yardmasters