Customer Success Representative (Brilliant Harvest)

Job summary

You will serve as a primary resource for dealers and farmers to drive the adoption and support of the company's conversational AI platform. Additionally, you will create training content, deliver product demos, and collaborate with internal teams to ensure customer retention and growth.

Job details

🌾 Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience About the Role We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform. You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption. \n What You'll Do 🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value 🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations 🔹 Create release notes, video tutorials, and training content to drive product utilization 🔹 Deliver engaging product demos and onboarding sessions in person and online 🔹 Gather feedback from the field to inform product improvements and capturing of bugs 🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts 🔹 Track usage metrics and build strategies to drive deeper engagement Who You Are ✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support ✅ You relate to both dealers and farmers — and you get the realities of their day-to-day ✅ Strong communicator and natural presenter — clear, confident, and approachable ✅ Organized and proactive — you follow through and love seeing customers succeed ✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it ✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing Why Join Us? Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses. Remote-first role with a flexible work environment. A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work. A collaborative culture that values growth, learning, and impact. Competitive compensation, ESOP, and benefits. \n

What you’ll do

You will serve as a primary resource for dealers and farmers to drive the adoption and support of the company's conversational AI platform. Additionally, you will create training content, deliver product demos, and collaborate with internal teams to ensure customer retention and growth.

Requirements

The ideal candidate has experience in farm equipment dealerships, agriculture software, or ag-tech sales and support. You must be a strong communicator who is tech-savvy and capable of translating complex software concepts for non-technical users.

Benefits

• Remote-first work environment
• Flexible work environment
• Competitive compensation
• ESOP

Listed skills

• Technical Support · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer success
• Technical support
• Agriculture technology
• Product training
• Content creation
• Public speaking
• Relationship management
• Data analysis
• Software adoption
• Communication
• Presentation skills
• Problem solving
• Project management
• Product Improvement
• Sales Support
• Customer Success Management
• Conversational AI
• Follow Through
• Agriculture
• Artificial Intelligence
• Customer Service
• Content Creation
• Entrepreneurship
• Tutorials
• Farm Equipment
• Sales
• Marketing
• Operations
• Product Demonstration
• Release Notes
• Technical Acumen

Job areas

• Customer Service & Support
• Agriculture
• Technology
• Software
• Sales
• Customer Success Representative
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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