Member Experience Concierge - Opening Shift or Open Availability (Part-Time)

Job summary

The Member Experience Concierge serves as the primary point of contact at the club, ensuring a luxury service standard while managing front desk operations. Responsibilities include engaging with members, supporting sales and retention efforts, maintaining facility standards, and preparing premium beverages.

Job details

The Member Experience Concierge serves as the primary point of contact at the club, ensuring a luxury service standard while managing front desk operations. Responsibilities include engaging with members, supporting sales and retention efforts, maintaining facility standards, and preparing premium beverages. Candidates should have experience in luxury hospitality, customer service, or high-end fitness environments with a strong passion for wellness. A valid CPR and First Aid certification is required, along with the ability to pass a criminal background check.

What you’ll do

The Member Experience Concierge serves as the primary point of contact at the club, ensuring a luxury service standard while managing front desk operations. Responsibilities include engaging with members, supporting sales and retention efforts, maintaining facility standards, and preparing premium beverages.

Requirements

Candidates should have experience in luxury hospitality, customer service, or high-end fitness environments with a strong passion for wellness. A valid CPR and First Aid certification is required, along with the ability to pass a criminal background check.

Benefits

• Competitive salary
• Complimentary individual membership
• Group RRSP options
• Team member perks
• Training and development package

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Teamwork · Preferred
• Conflict Resolution · Preferred
• Operational Efficiency · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Communication
• Problem solving
• Attention to detail
• Fitness industry knowledge
• Sales support
• Facility maintenance
• Beverage preparation
• Professionalism
• Time management
• Teamwork
• Conflict resolution
• Member engagement
• Operational efficiency

Job areas

• Customer Service & Support
• Hospitality
• Sports & Recreation
• Sales
• Food & Beverage

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