Membership Coordinator (Full-Time)

Job summary

The Membership Coordinator is responsible for converting inbound leads into members and proactively building a sales pipeline through community outreach. They also conduct premium club tours and ensure high levels of member retention through consistent engagement.

Job details

This position requires full-time availability, including weekends, with the ability to work five days per week. Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience. The Membership Coordinator is the first real conversation most people have with Altea. You are the person who turns curiosity into commitment, who takes a prospect from their first inquiry through a tour, a conversation, and a decision to join. This role is about understanding what someone actually needs, connecting them to the right experience, and making sure the people already inside the club feel as valued as the day they joined. If you are someone who finds energy in people, takes a no personally without taking it personally, and believes that the right conversation at the right moment can change someone's health for the better, this role was built for you. What You'll Do: * Convert Inbound Leads. Respond to inquiries quickly, book tours, and guide prospects through the Altea membership experience with genuine enthusiasm and zero pressure. * Drive Outbound Prospecting. Build your pipeline through community outreach, referral programs, local partnerships, and proactive follow up. You do not wait for leads to come to you. * Deliver Exceptional Tours. A tour at Altea is not a walkthrough. It is the first experience someone has with what will become part of their daily life. You make it feel that way. * Protect Retention. Membership renewals and at risk member outreach are part of your job. You notice when engagement drops and you do something about it before a cancellation request comes in. * Own Your Pipeline. You track your leads, your follow ups, and your conversions with discipline. Your pipeline is organized, current, and honest. Who You Are: Sales at Altea is not about pressure. It is about belief. You believe in the experience this club offers, and that belief comes through in every conversation because it is genuine. * You are a natural with people. You read a room quickly. You know when someone needs more information and when they need to be heard. You adjust without being asked to. * You are hungry without being pushy. You care about your numbers because you care about the outcome, for the member and for the club. You follow up because you know the value of what you are offering, not because you are chasing a quota. * You are honest and grounded. You don't oversell. You find the right membership for the right person, and that integrity is what builds the kind of member community Altea is known for. * You are proud of where you work. When you give a tour, it shows. When you talk about Altea, it is not a script. It is something you genuinely believe in. What We're Looking For: * 1–3 years of experience in a sales, membership, or customer-facing role. fitness or hospitality experience is an asset * Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through * Strong written and verbal communication skills. you are comfortable on the phone, in person, and over email * Experience with CRM platforms or membership management systems is an asset * A genuine interest in health, fitness, and wellness. you do not need to be an athlete, but you need to believe in what Altea offers * Valid Standard First Aid and CPR-C, maintained annually * Criminal Background Check required prior to commencement What You'll Earn: This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. Beyond base, you'll receive a performance bonus tied to membership results, complimentary Altea membership and a Plus One, group benefits, and an extensive vacation package plus paid Flex days. Success Looks Like: Your lead response time is fast, your tour conversion rate is strong, and your pipeline is never stale. Prospects feel informed and genuinely excited. not pressured. Members you've onboarded are engaged, retained, and referring people they care about. The Sales and Acquisition Manager trusts your pipeline because you keep it honest. We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request. AI Disclosure: To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review. We thank you for your interest; however, only candidates selected for an interview will be contacted.

What you’ll do

The Membership Coordinator is responsible for converting inbound leads into members and proactively building a sales pipeline through community outreach. They also conduct premium club tours and ensure high levels of member retention through consistent engagement.

Requirements

Candidates must have 1–3 years of experience in sales or customer-facing roles, with a strong ability to manage pipelines and communicate effectively. A valid Standard First Aid and CPR-C certification is required, along with a genuine interest in health and wellness.

Benefits

• Performance bonus • Complimentary Altea membership • Plus One membership • Group benefits • Extensive vacation package • Paid Flex days

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Lead conversion
• Customer service
• Pipeline management
• CRM
• Membership management
• Communication
• Outreach
• Relationship building
• Fitness industry knowledge
• First Aid
• CPR-C
• Community Outreach
• Sales Pipelines
• Sales Prospecting
• Curiosity
• Cardiopulmonary Resuscitation (CPR) Certification
• Follow Through
• First Aid Certification
• C (Programming Language)
• Artificial Intelligence
• Customer Relationship Management
• Conversion Marketing
• Verbal Communication Skills
• Enthusiasm
• Honesty

Job areas

• Sales
• Sports & Recreation
• Customer Service & Support
• Hospitality
• Membership Coordinator
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel