Agent.e, service à la clientèle bilingue (Hybride) / Bilingual Customer Service Agent (Hybrid)
- Longueuil, QC
- Hybrid
- Posted Sep 19, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The agent will provide human and efficient support to clients via phone, email, and text while managing account requests and resolving issues. They will also document interactions accurately and contribute to the continuous improvement of the customer experience.
Job details
The agent will provide human and efficient support to clients via phone, email, and text while managing account requests and resolving issues. They will also document interactions accurately and contribute to the continuous improvement of the customer experience. Candidates must be fully bilingual in French and English and possess at least 2 years of experience in customer service or a call center. Proficiency with CRM tools and the ability to remain calm in complex situations are essential.
What you’ll do
The agent will provide human and efficient support to clients via phone, email, and text while managing account requests and resolving issues. They will also document interactions accurately and contribute to the continuous improvement of the customer experience.
Requirements
Candidates must be fully bilingual in French and English and possess at least 2 years of experience in customer service or a call center. Proficiency with CRM tools and the ability to remain calm in complex situations are essential.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Telemedicine
- Employee and family assistance program
- Group RRSP
- Paid vacation
- Paid sick days
- Employee recognition programs
- Wellness activities
- Professional development training
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Teamwork · Preferred
- Problem solving · Preferred
- Communication · Preferred
- Conflict Resolution · Preferred
- CRM · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Bilingualism
- Communication
- Problem solving
- CRM
- Phone support
- Email support
- SMS support
- Conflict resolution
- Empathy
- Professionalism
- Time management
- Teamwork
- Technical proficiency
- Active listening
Job areas
- Customer Service & Support
- Finance & Accounting
- Administrative
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