Front Desk Representative (Westin) - Winter - Full Time

Job summary

Front Desk Representatives serve as the primary point of contact for guests, managing the check-in and check-out process. They are responsible for resolving service challenges and ensuring an exceptional experience for all guests, including Bonvoy members.

Job details

Seasonal WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. FRONT DESK REPRESENTATIVE (WESTIN) – WINTER – FULL TIME HOURLY RATE - $19.00 FULL-TIME HOURS: Average 4-5 shifts per week 8-hour shifts between 6:45am to 11pm WHAT WILL I BE DOING? Front Desk Representatives at the Westin are the first point of contact for our lodging guests and the check in experience often sets the tone for a guest’s stay. It is our vision to create the best memories for our guests again and again. Being friendly and helpful with guests while answering questions Checking guests in and out of the hotels Taking ownership of the guest’s entire stay at Blue Mountain Resort Resolving service challenges to a happy outcome Providing exceptional service to our Bonvoy members WHAT DO WE NEED FROM YOU? Exceptional customer service skills Energetic, friendly, cheerful attitude Intermediate computer knowledge Front Desk/Office or related experience Available to work weekends, evening, and holidays *This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Front Desk Representatives serve as the primary point of contact for guests, managing the check-in and check-out process. They are responsible for resolving service challenges and ensuring an exceptional experience for all guests, including Bonvoy members.

Requirements

Candidates must possess exceptional customer service skills and an energetic, friendly attitude. Intermediate computer knowledge and the availability to work weekends, evenings, and holidays are required.

Benefits

• Complimentary and discounted access to Blue Mountain attractions
• Preferred golf rates
• Discounts on meals at resort restaurants and cafes
• Discounts at Blue Mountain-owned retail stores
• Free therapy and wellness resources
• Employee events

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Communication · Preferred
• Guest Relations · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Computer literacy
• Conflict resolution
• Hospitality
• Front desk operations
• Guest relations
• Guest Relations
• Energetic
• Customer Service
• Computer Literacy
• Conflict Resolution
• Operations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Representative
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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