Manager on Duty (Hotel) - Year-Round - Full-Time

Job summary

The Manager on Duty oversees daily hotel operations, including staffing, guest services, and facility maintenance to ensure high-quality guest experiences. They also provide leadership, coaching, and performance management to front office and housekeeping teams to meet resort success measures.

Job details

Year Round WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE OF $23.27 HEALTH AND DENTAL BENEFITS FULL TIME, YEAR ROUND HOURS - 5 Shifts per week - 8 hour shifts between 6:45am to 11:00pm WHAT WILL I BE DOING? Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic and Blue Mountain Inn& Resort Homes) Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures. This role works in close collaboration with the Director of Hotel Operations, Manager of Loyalty and Quality Assurance, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures. In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards. Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees. Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events. Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction. Support a culture of strong and meaningful communication and recognition of efforts. Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates. Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences Participates/Follows/Implements corporate initiatives WHAT DO WE NEED FROM YOU? Hotel management, hospitality management or business management diploma / degree 2 years’ experience within Front Desk or Housekeeping operations Excellent communication and Proven ability to engage and recognize employees Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.) Attention to details relating to guest room and public space conditions Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system) *This job is posted to fill a current vacancy. AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

The Manager on Duty oversees daily hotel operations, including staffing, guest services, and facility maintenance to ensure high-quality guest experiences. They also provide leadership, coaching, and performance management to front office and housekeeping teams to meet resort success measures.

Requirements

Candidates must possess a diploma or degree in hotel, hospitality, or business management along with at least 2 years of experience in front desk or housekeeping operations. Strong communication, problem-solving skills, and proficiency in hotel management software are essential for this role.

Benefits

• Complimentary and discounted access to resort attractions • Discounted meals at resort restaurants • Retail store discounts • Health benefits • Dental benefits • Free therapy and wellness resources

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Collaboration · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel management
• Hospitality management
• Front desk operations
• Housekeeping operations
• Team leadership
• Collaboration
• Staffing management
• Customer service
• Conflict resolution
• Inventory management
• Emergency procedures
• Communication
• Excel
• Access
• NAV
• Hotel information systems
• Tactfulness
• Hotel Operations
• Hotel Management
• Microsoft Access
• Microsoft Excel
• Customer Relationship Management
• Management
• Housekeeping
• Empowerment
• Emergency Procedures
• Front Office
• Inventory Management
• Operations
• Quality Assurance
• Coaching
• Team Building
• Hospitality Management
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Manager on Duty
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers