Membership is what makes us unique
Edmonton, Alberta
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Hybrid · Edmonton
The role involves analyzing complex data to provide actionable insights and supporting the corporate reserving function for pricing and capital management. Key tasks include developing BI dashboards and collaborating with IT and leadership to refine business requirements.
Hybrid · Edmonton
The Team Lead will provide daily leadership and coaching to the Membership and Rewards Support team to ensure exceptional member experiences. They are responsible for monitoring service levels, driving process improvements, and supporting the team in achieving operational goals.
Hybrid · Edmonton
The analyst will collaborate with teams to turn complex data into actionable insights for business decisions, including supporting corporate reserving and pricing functions. They will also develop dashboards, manage reporting solutions, and ensure data integrity across the organization.
Hybrid · Calgary
Design, develop, and deliver engaging training programs for claims staff to support the transition to the Care-First model. Collaborate with leadership to identify training needs, create learning materials, and evaluate the effectiveness of training initiatives.
Hybrid · Edmonton
The Underwriting Analyst collects and analyzes data to identify deficient controls, non-compliance, and duplicated efforts while conducting pre-implementation audits. They also develop management reports and build relationships with stakeholders to recommend process improvements and ensure adherence to underwriting policies.
Hybrid · Calgary
The Claims Care Advisor will manage claims inquiries, intake, and settlements through various channels while ensuring adherence to company policies and regulatory requirements. They are responsible for rental management, processing payments, subrogation, and performing administrative tasks to ensure a smooth claims closure process.
On-site · Edmonton
The Director of Centre Operations will lead and optimize retail operations across AMA's network, ensuring consistency, compliance, and an elevated member experience. They will oversee SOP governance, internal controls, and the implementation of omnichannel service models to drive operational excellence.
Hybrid · Edmonton
Lead strategic planning for social media to ensure alignment with corporate goals and project objectives. Create engaging content, monitor performance, and manage brand reputation through proactive social listening and crisis mitigation.
On-site · Fort McMurray
Lead and mentor a team of Insurance Advisors to provide excellent customer service and achieve sales targets. Implement insurance policies and operational practices while ensuring efficiency and profitability within the agency.
Hybrid · Edmonton
The Financial Analyst will analyze complex financial data to provide actionable insights and support business decision-making. They are also responsible for maintaining forecasting models, preparing reports for senior leadership, and ensuring timely month-end financial reporting.
On-site · Edmonton
Lead and standardize operations across AMA's retail network, including travel, registries, and insurance agencies, to ensure a consistent member experience. Oversee internal controls, facility standards, and the implementation of omnichannel service innovations.
On-site · Calgary
Facilitate the transportation of materials via courier to various locations and oversee the receipt and documentation of incoming materials. Provide additional support for building operations and facility maintenance tasks.
On-site · Calgary
Facilitate the transportation of materials by couriering items to various locations and oversee the receipt of incoming inventory. Document shipping transactions using specialized software and assist with general building operation tasks.
On-site · Sherwood Park
Provide exemplary customer service and support to members by managing retail transactions and membership products. Assist the Member Services team with administrative tasks, inventory, and transaction processing.
Hybrid · Edmonton
You will design, build, and maintain scalable backend solutions while leveraging AI Coding Agents to accelerate development. You will also collaborate with stakeholders to define technical specifications and ensure security best practices are integrated throughout the software lifecycle.
On-site · Edmonton
Help members find and book travel destinations, transportation, and accommodations that suit their needs and budgets. Develop relationships with suppliers and manage all travel reservations while providing exceptional sales and service.
On-site
WHATEVER YOU DO, YOU do it RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If that sounds like you, then you’re just who we’re looking for to join our Registries team! We need someone who’s as comfortable working with people as they are with policies — a welcoming face who goes above and beyond to help our members with registry and membership products and services. You might say our ideal candidate is…
Hybrid · Calgary
Responsible for quantifying, negotiating, and settling total loss vehicle claims through the review of digital photo imaging estimates. Collaborates with adjusters, body shops, and vendors to ensure accurate pricing and timely claim resolution.
On-site
MOTIVATING others IS WHAT motivates YOU. The Opportunity There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants. You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture. Whether educating a team or providing advice to a member, you're a natural coach and mentor with a flair for bringing out the best in others. Is this you? A Place to Belong AMA is more than a workplace; it…
Hybrid
HELP CUSTOMERS move forward WHEN CHALLENGES ARISE. The Opportunity Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for quick and accurate information retrieval? If so, we have the perfect role for you as a Recovery Associate, Mortgages at Bridgewater Bank! In this dynamic role, you'll get the chance to navigate through complex mortgage recovery processes, work closely with customers, municipalities and internal teams to maintain relationships and find effective solutions for delinquent accounts…
