Area Manager II, YVR4

Job summary

The Area Manager leads a team of hourly associates to ensure safety, quality, and productivity standards are met within the fulfillment center. They collaborate cross-functionally to implement process improvements and drive operational excellence across multiple workflows.

Job details

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. Key job responsibilities - Support, mentor, and motivate your hourly workforce - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) A day in the life As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct planning sessions with your team, coaching them through operational challenges while developing their leadership capabilities. On a typical day, you'll partner cross-functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that could impact 200+ associates across multiple workflows. You'll diagnose root causes of performance gaps using advanced analytics, facilitate alignment meetings with senior leadership on department-level goals, and make data-driven decisions that balance competing priorities. You would leverage your strategic thinking to review department-wide metrics, and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement, safety, quality, and productivity standards. About the team Our team within Amazon's fulfillment network is focused on delivering a safe, efficient, and engaging workplace where associates can do their best work. We are committed to operational excellence and continuous improvement, always looking for smarter ways to meet customer expectations. We value collaboration, transparency, and developing people at every level. If you are excited about leading teams at scale, solving complex operational challenges, and making a visible impact on how Amazon serves customers, this is the team for you. Basic Qualifications: - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience - Experience in the management of large teams (50+ members) - Experience with process improvements (Lean Six Sigma and/or Kaizen) - Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field - Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments - Experience using strong customer service, communication, and interpersonal skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Tsawwassen First Nation - 75,000.00 - 105,000.00 CAD annually

What you’ll do

The Area Manager leads a team of hourly associates to ensure safety, quality, and productivity standards are met within the fulfillment center. They collaborate cross-functionally to implement process improvements and drive operational excellence across multiple workflows.

Requirements

Candidates must have at least 2 years of performance management experience or equivalent Amazon experience. A bachelor's degree in a relevant field such as Engineering, Operations, or Supply Chain is preferred.

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic life insurance
• AD&D insurance
• Registered retirement savings plan
• Deferred profit sharing plan
• Paid time off

Listed skills

• Team Leadership · Preferred
• Operational Excellence · Preferred
• Process Improvement · Preferred
• Kaizen · Preferred
• Cross-Functional Collaboration · Preferred
• Quality assurance · Preferred
• Supply chain management · Preferred
• Logistics · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Performance management
• Team leadership
• Operational excellence
• Process improvement
• Lean six sigma
• Kaizen
• Data-driven decision making
• Strategic planning
• Cross-functional collaboration
• Safety management
• Quality assurance
• Supply chain management
• Logistics
• Mentoring
• Analytical skills
• Communication
• Business Metrics
• Supply Chain
• Workflow Management
• Business Objectives
• Time Off Management
• Advanced Analytics
• Kaizen Methodology
• Shift Work
• Planning
• Data-Driven Decision Making
• Management
• Customer Service
• Continuous Improvement Process
• Training And Development
• Performance Management
• Leadership
• Scalability
• Interpersonal Communications
• Lean Manufacturing
• Lean Six Sigma
• Loss Prevention
• Medical Prescription
• Operational Excellence
• Operations
• Performance Metric
• Quality Assurance
• Coaching
• Restricted Stock
• Safety Engineering
• Strategic Thinking
• Team Leadership
• Process Improvement

Job areas

• Logistics
• Management & Leadership
• Engineering
• Manufacturing
• Customer Service & Support
• Area Manager
• Logistics Supervisor
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers

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