IT Support Associate , OTS

Job summary

The IT Support Associate is responsible for allocating, maintaining, and troubleshooting IT equipment within Amazon Operations facilities. They also provide technical support across the network and assist in training new team members.

Job details

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Amazon is a total compensation company, additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Barrhaven - 26.63 - 36.92 CAD hourly

What you’ll do

The IT Support Associate is responsible for allocating, maintaining, and troubleshooting IT equipment within Amazon Operations facilities. They also provide technical support across the network and assist in training new team members.

Requirements

Candidates must have at least 1 year of experience supporting Windows, Mac, or Linux operating systems in a corporate environment. Proficiency in troubleshooting integrated computer systems and hardware such as printers and scanners is required.

Benefits

• Comprehensive healthcare benefits • 401(k) program • Paid parental leave • Paid time off • Life insurance • AD&D insurance

Listed skills

• Customer service · Preferred
• Linux · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT support
• Troubleshooting
• Windows
• Mac
• Linux
• Hardware maintenance
• Zebra thermal printers
• Thin clients
• Scanners
• Customer service
• Technical support
• Network support
• Continuous Development
• Team Motivation
• Time Off Management
• Technology Solutions
• IT Infrastructure
• Self-Motivation
• Cisco Certified Network Associate
• Customer Service
• CompTIA A+
• CompTIA Network+
• Microsoft Hardware
• Operations
• Troubleshooting (Problem Solving)
• Health Care Benefits

Job areas

• Technology
• Customer Service & Support
• Logistics
• Engineering
• IT Support Associate
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists