Operations Manager , YOO1

Job summary

Lead and develop a team of salaried and hourly employees to ensure safety, quality, and productivity standards are met. Manage large-scope projects and collaborate with support teams to optimize fulfillment workflows and meet customer delivery promises.

Job details

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. Key job responsibilities - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Basic Qualifications: - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Ajax - 98,900.00 - 165,200.00 CAD annually

What you’ll do

Lead and develop a team of salaried and hourly employees to ensure safety, quality, and productivity standards are met. Manage large-scope projects and collaborate with support teams to optimize fulfillment workflows and meet customer delivery promises.

Requirements

Requires at least 3 years of employee and performance management experience or a combination of education and Amazon-specific experience. Candidates must be able to work a flexible schedule and perform physical tasks such as lifting up to 49 pounds and standing for long durations.

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic life insurance
• AD&D insurance
• Registered retirement savings plan
• Deferred profit sharing plan
• Paid time off

Listed skills

• Operations Management · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Quality assurance · Preferred
• Process Improvement · Preferred
• Forecasting · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Team leadership
• Performance management
• Data-driven decision making
• Analytical problem-solving
• Project management
• Safety management
• Quality assurance
• Process improvement
• Lean techniques
• Mentoring
• Productivity planning
• Forecasting
• Cross-functional collaboration
• Business Metrics
• Workflow Management
• Business Objectives
• Time Off Management
• Shift Work
• Data-Driven Decision Making
• Asynchronous Javascript and XML (AJAX)
• Customer Service
• Performance Management
• Problem Solving
• Loss Prevention
• Medical Prescription
• Operations Management
• Operations
• Performance Metric
• Quality Assurance
• Restricted Stock
• Safety Engineering
• Process Improvement

Job areas

• Logistics
• Management & Leadership
• Manufacturing
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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