Selling Partner Support Associate

Description Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Global Seller Support Associate LOCATION: Virtual Location (Chengdu, CN) LANGUAGE REQUIREMENTS (Chinese/English) SHIFT REQUIREMENTS (Per Business requirement) Key job responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. About The Team The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic Qualifications Education: 3rd level qualification preferred Language: Chinese/English 6 + months experience within a customer service /contact centre environment would be an advantage Demonstrated desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox Business acumen in areas of e-commerce and retail is advantageous Process improvement awareness and experience Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Preferred Qualifications High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Job ID: A10473384

Provide timely and accurate operational support to third-party Amazon sellers via phone and email. Resolve seller issues by liaising with internal departments and identifying trends for process improvements.

Candidates should have a 3rd level qualification and ideally 6+ months of customer service or contact center experience. Proficiency in Chinese and English, along with technical savvy in MS Office and internet browsers, is required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Oral Communication
• Time Management
• Problem Solving
• Data Interpretation
• Logical Reasoning
• Microsoft Excel
• E-commerce
• Retail
• Process Improvement
• Analytical Skills
• Adaptability
• English Proficiency
• Chinese Proficiency

• Customer Service & Support
• Retail
• Technology

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Aug 15, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Reno 51, Saskatchewan, Canada

Seniority

Not Applicable