Technical Account Manager , Enterprise

Job summary

The Technical Account Manager acts as a principal technical advisor and advocate for enterprise customers to ensure the operational health of their AWS environments. They provide strategic guidance, drive service adoption, and facilitate discussions with senior leadership regarding technical trade-offs and risk management.

Job details

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM you will help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us! Basic Qualifications: - 3+ years of in design/implementation/operations/consulting with distributed applications experience - 3+ years of technical engineering experience Preferred Qualifications: - Experience with AWS services or other cloud offerings - Experience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 99,900.00 - 166,900.00 CAD annually

What you’ll do

The Technical Account Manager acts as a principal technical advisor and advocate for enterprise customers to ensure the operational health of their AWS environments. They provide strategic guidance, drive service adoption, and facilitate discussions with senior leadership regarding technical trade-offs and risk management.

Requirements

Candidates must have at least 3 years of experience in the design, implementation, operations, or consulting of distributed applications. Additionally, a minimum of 3 years of technical engineering experience is required for this role.

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic life insurance
• AD&D insurance
• Registered retirement savings plan
• Deferred profit sharing plan
• Paid time off

Listed skills

• Risk Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cloud computing
• Technical account management
• AWS services
• Distributed applications
• Consulting
• Systems engineering
• Cloud architecture
• Risk management
• Strategic planning
• Customer advocacy
• Technical advisory
• Operations
• Infrastructure design
• Solution architecture
• Platform engineering
• Big Data Application
• Time Off Management
• Technical Engineering
• Advocacy
• Serverless Computing
• Amazon Web Services
• Amazon Cloudfront
• Amazon Elastic Compute Cloud
• Systems Engineering
• Content Delivery Networks
• Amazon DynamoDB
• Sales
• Leadership
• Innovation
• Risk Management
• Medical Prescription
• Product Family Engineering
• Restricted Stock
• Solution Architecture
• Internet Of Things (IoT)
• Technical Acumen

Job areas

• Technology
• Customer Service & Support
• Consulting
• Software
• Management & Leadership
• Enterprise Technical Account Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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