Service Writer

Job summary

The Service Writer is responsible for issuing, tracking, and closing work orders while maintaining accurate maintenance records in the Vantage system. The role also supports maintenance planning, scheduling, and the coordination of warranty repairs and call-backs.

Job details

About The Company AMECO is the Site Services Company providing everything a construction project or operating facility needs to keep moving, no matter the scale: small, large, or truly epic. With comprehensive Site Services available individually or as part of a fully managed onsite program we get your work ready with greater productivity, cost certainty, and safety. About The Role AMECO is seeking a Service Writer to support our Terrace, BC Operations Centre. This role is responsible for coordinating work orders, maintaining accurate maintenance records, and supporting day to day maintenance planning and scheduling activities. Your Role at AMECO This position is responsible for all work orders, including issuing work orders, receiving completed work orders, entering information into the Vantage system and maintaining accurate files. The role also supports maintenance planning, scheduling and day to day equipment operations. Key Responsibilities & Duties Adhere to and support AMECO's Health, Safety & Environmental and sustainability Policies Issue work orders for planned maintenance and provide the Parts Department with information required to prepare filter packages in line with the maintenance schedule. Issue work orders for unplanned field level maintenance, as directed , including light towers, generators and water pumps. Track work orders in specified log for management Track and advise on “open work order” report Maintain “shop lost time” work order Enter repairs completed from mechanic timecards on to work orders Close work orders that are complete Update Planned Maintenance and Unplanned Maintenance spreadsheets as required Review for parts used to perform repairs – verify status of open PO numbers Complete third-party work orders and billable repair work orders. Participate in work planning meeting to follow-up on scheduling with maintenance coordinator and JVDII supervision Identify warranty repairs and facilitate warranty process through the warranty log. Coordinate call-backs with maintenance coordinator to facilitate training/development/corrective actions through JVDII Supervision Certifications & Skill Requirements Experience in service writing, maintenance administration, operations support or a similar role. Experience with work orders, maintenance records and scheduling. Strong organization, attention to detail and ability to manage priorities. Proficient with Microsoft Office/Excel; Vantage experience is an asset. Clear communication skills and ability to work with maintenance, parts and operations teams. We Provide A supportive and friendly work enviornment Health and Dental Benefits. Company RRSP Program. Paid vacation. Schedule Monday to Friday, 7:30 a.m. to 4:00 p.m.

What you’ll do

The Service Writer is responsible for issuing, tracking, and closing work orders while maintaining accurate maintenance records in the Vantage system. The role also supports maintenance planning, scheduling, and the coordination of warranty repairs and call-backs.

Requirements

Candidates should have experience in service writing, maintenance administration, or operations support. Proficiency in Microsoft Office/Excel is required, and experience with the Vantage system is considered an asset.

Benefits

• Health And Dental Benefits • Company Rrsp Program • Paid Vacation

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Writing
• Maintenance Administration
• Work Order Coordination
• Scheduling
• Microsoft Office
• Excel
• Vantage
• Organization
• Attention To Detail
• Communication Skills

Job areas

• Construction
• Administrative
• Logistics
• Trades
• Customer Service & Support