Technical Expert

Are you a passionate Technical Expert based near Lévis, just as comfortable in front of a screen as on the production floor? This position is for you! As a Technical Expert, you will play a key role in the day‑to‑day support of production and repair teams while actively contributing to the technological evolution of our operations. You will be at the heart of manufacturing systems improvements, process optimization, and production capacity development. Supported by a strong multidisciplinary team, you will be involved at all operational levels—from IT systems (ERP, analytics tools) to production methods and equipment. Robert, your new manager, has been with FARO CREAFORM for over 9 years. He is known for his people‑focused leadership style and for promoting both technical rigor and the enjoyment of performing as a team. What We Offer in This Technical Expert Role in Lévis * Flexible work schedule, with occasional remote work possible * Competitive benefits package * Active social club * Group RRSP program * Choice of group insurance plans * Telemedicine services * Employee Assistance Program (EAP) * On‑site gym * And much more Key Responsibilities of the Technical Expert Role in Lévis * Become a technical reference for production operations and manufacturing systems * Actively participate in the resolution of complex problems involving equipment, software, automation, robotics, and materials * Support production and repair teams with calibration processes and procedures * Contribute to the deployment of new technologies and new software into production * Collaborate closely with internal departments during major changes or projects * Develop and maintain in‑depth expertise in the calibration of devices and equipment * Support and maintain applicable ISO requirements within the organization * Propose and implement innovative ideas to improve existing technologies and processes * Manage and lead various continuous improvement projects Qualifications That Will Support Your Success at FARO CREAFORM * Significant experience in a manufacturing environment (5+ years) * University degree (Bachelor’s) in physics, electronics, mechanics, or a related field * Strong skills in IT systems, including ERP platforms, analytics tools, and automation * Experience with ERP systems such as Microsoft Dynamics NAV and Power BI (strong assets) * Solid understanding of Lean manufacturing concepts, including Kanban, line balancing, pull systems, 5S, and visual management * Strong analytical mindset and excellent problem‑solving skills * Ability to manage multiple initiatives simultaneously with autonomy and rigor * Strong interpersonal skills and ease of working with both shop‑floor teams and scientific teams * Bilingual in French and English for internal communication Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

The Technical Expert will support production and repair teams while driving technological evolution and process optimization. They will manage continuous improvement projects and ensure the maintenance of ISO requirements within the manufacturing environment.

Candidates must possess a Bachelor's degree in physics, electronics, or mechanics and have at least 5 years of experience in a manufacturing setting. Strong proficiency in IT systems, ERP platforms, and Lean manufacturing methodologies is essential for success in this role.

• Flexible work schedule • Occasional remote work • Competitive benefits package • Social club • Group RRSP program • Group insurance plans • Telemedicine services • Employee Assistance Program • On-site gym

• Power BIPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Manufacturing systems
• Process optimization
• ERP platforms
• Analytics tools
• Automation
• Robotics
• Calibration
• Lean manufacturing
• Kanban
• Line balancing
• Pull systems
• 5S
• Visual management
• Problem-solving
• Microsoft Dynamics NAV
• Power BI

• Manufacturing
• Engineering
• Technology
• Data & Analytics

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week