Trainee, IT Support

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both hardware and software, while participating in ongoing projects. By joining us, you will work alongside an expert and close-knit team that will make your integration and training a priority. Here's what we offer you: * A stimulating work environment within a strong and passionate IT team * The opportunity to develop your skills and expertise * Flexible hours * New offices located close to nature * A dynamic, people-oriented, stimulating, and open-minded company * A community of interns and young employees * A wide range of social activities... and much more! What you will do on a daily basis * Provide first-level IT support to internal users (computer hardware, telephony, printers, internet, business applications, etc.) * Interact professionally with colleagues to ensure a high level of satisfaction * Configure and install computers for new employees * Use the ticketing system to document interventions * Provide an exceptional employee experience from the moment new recruits arrive * Participate in projects based on your curiosity and thirst for learning * Contribute to the enhancement of the IT infrastructure What we are looking for * Vocational (DEP) or college (AEC/DEC) student in IT support * Ability to work independently to find solutions * Analytical and diagnostic skills * Ability to communicate in French and English * Strong interest in customer support Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Provide first-level IT support for hardware, software, and business applications while documenting interventions in a ticketing system. Participate in IT infrastructure projects and assist with the configuration and installation of computers for new employees.

Candidates must be currently enrolled in a vocational or college program in IT support. Strong analytical skills and the ability to communicate effectively in both French and English are required.

• Flexible hours • Stimulating work environment • Social activities • Training and integration support

• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• IT support
• Hardware troubleshooting
• Software troubleshooting
• Ticketing system
• Computer configuration
• Technical diagnostics
• Customer support
• Analytical skills
• Communication
• Telephony support
• Printer maintenance
• People Oriented
• Professionalism
• Open Mindset
• Curiosity
• Bilingual (French/English)
• IT Infrastructure
• Customer Support
• Computer Hardware
• Issue Tracking
• Innovation
• Diagnostic Skills

• Technology
• Customer Service & Support
• Software
• Director of IT Support
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week