Client Care Coordinator

Job summary

The Client Care Coordinator manages the customer intake process, coordinates appointments, and supports clinical screenings and hearing aid troubleshooting. They also handle administrative tasks, inventory, and billing while driving store performance through proactive customer engagement.

Job details

The Client Care Coordinator manages the customer intake process, coordinates appointments, and supports clinical screenings and hearing aid troubleshooting. They also handle administrative tasks, inventory, and billing while driving store performance through proactive customer engagement. Candidates must have a high school diploma or equivalent and at least 2 years of administrative or front desk experience, preferably in a medical setting. Proficiency in Microsoft Office and Windows is required, along with strong organizational and communication skills.

What you’ll do

The Client Care Coordinator manages the customer intake process, coordinates appointments, and supports clinical screenings and hearing aid troubleshooting. They also handle administrative tasks, inventory, and billing while driving store performance through proactive customer engagement.

Requirements

Candidates must have a high school diploma or equivalent and at least 2 years of administrative or front desk experience, preferably in a medical setting. Proficiency in Microsoft Office and Windows is required, along with strong organizational and communication skills.

Benefits

• Extended medical
• Dental
• Vision benefits
• RRSP
• DPSP
• Health spending account
• Life insurance
• Annual reimbursement of membership dues
• Vacation
• Paid holidays
• Volunteer time off
• Employee assistance program
• Ampli-academy
• LinkedIn learning
• Coursera
• Team training
• Tuition reimbursement

Listed skills

• Billing · Preferred
• invoicing · Preferred
• Data entry · Preferred
• Microsoft Office · Preferred
• Windows · Preferred
• Administrative Support · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer intake
• Schedule management
• Clinical screening support
• Hearing aid troubleshooting
• Inventory monitoring
• Billing
• Invoicing
• Data entry
• Outbound calling
• Sales support
• Microsoft office
• Windows
• Reception
• Administrative support
• Customer service

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Retail
• Sales

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