Administrative Assistant - Intermediate (GOAPRDJP00001047) – 3 Resources

Job summary

Respond to client inquiries, explain certification requirements and processes, assess educational credentials, and process certification decisions, appeals, and exemptions. Maintain accurate client records and provide administrative, team, and stakeholder support, including document processing, system testing, and process improvements.

Job details

Please send your resume at anila.dada@amyantek.com if you are interested in this 12 months (11/09/2026 to 11/30/2027) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta. Administrative Assistant - Intermediate (GOAPRDJP00001047) – 3 Resources Work Status: On-Site Work Location: 9920 - 108 Street, Edmonton, Alberta Must Have: Education High School Diploma/GED Must Have: Work Experience 3 years experience proofing and formatting word documents in a work setting. 3 years experience with accurate data processing and/or data entry 3 years relevant experience in a role similar to this. Experience must be applicable to this role. Nice to Have: Education Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates Nice to Have: Work Experience 3 years demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences. 3 years experience with reviewing and analyzing document content 3 years experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. Description: Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing various administrative activities. Duties will include the following but are not limited to: Client Service & Communication Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public. Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers and de-escalate difficult situations. Explain certification requirements, policies, procedures, assessment processes, and upgrading options. Processing Credential Assessment & Certification by: Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards. Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy. Managing first level certification appeals; confirm, revise, or escalate decisions as required. Review and process staff qualification exemptions within assigned authority. Managing Information Systems & Records Accurately enter, maintain, and review client data in CCIS and ECDS. Open, update, and manage client files; verify documents for completeness and accuracy. Monitor system data quality and identify issues requiring referral or follow up. Administrative & Team Support expectations Provide administrative support including file management, scanning, data entry, correspondence, and document processing. Assist clients and staff with forms, online applications, and document submission. Support training and development of new assessors and administrative staff; assist with reassessments. Stakeholder & Program Support expectations Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials. Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course. Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials. Working Hours/location: Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province. Location: … Forestry Building 9920 108st Edmonton AB This is an Onsite role. The expectation will be for the resource to work from the office 5 days a Week Anticipated Interviews dates Interviews are estimated to be held between Oct .27-30, 2026. Scoring Methodology: Financial/Pricing: 10% Resource Qualifications: 30% Interview Process: 60% SUBMISSION MUST INCLUDE: RESUME TO PROCEED TO THE NEXT STAGE, YOUR RESUME MUST CLEARLY DESCRIBE ALL REQUIRED EXPERIENCE WITHIN THE CONTEXT OF THE SPECIFIC JOB OR PROJECT WHERE IT WAS GAINED. SIMPLY COPYING THE QUALIFICATION WITHOUT THIS EXPLANATION WILL NOT BE SUFFICIENT. EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY. THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.

What you’ll do

Respond to client inquiries, explain certification requirements and processes, assess educational credentials, and process certification decisions, appeals, and exemptions. Maintain accurate client records and provide administrative, team, and stakeholder support, including document processing, system testing, and process improvements.

Requirements

A high school diploma or GED is required, along with three years of experience in document proofreading and formatting, accurate data processing or entry, and a similar role. Preferred qualifications include relevant post-secondary office administration education and experience with cross-functional teams, document analysis, and call center inquiries.

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Process Improvement · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Document Proofreading and Formatting
• Data Entry and Processing
• Client Service
• Phone and Email Communication
• Credential Assessment
• Certification Processing
• Policy and Procedure Interpretation
• Appeals Processing
• Records Management
• Data Quality Review
• Call Tracking
• Stakeholder Liaison
• Document Analysis
• Process Improvement
• Team Collaboration

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Education

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