Production Administrator

Job summary

Promote workplace safety, inspect outbound shipments, monitor inventory, enter quotes and orders, and support customers with returns, claims, disputes, and payment coordination. Provide backup logistics coverage by coordinating shipping schedules, carriers, inbound deliveries, and logistics staff priorities.

Job details

Key Responsibilities And Priorities Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs. Inspect and sign off all outbound shipments for accuracy Review inventory for backorders and potential shortages and communicate this information to Canada Planning group Add quote and order entry into Microsoft Dynamics Provide support for customer returns and claims Provide timely, accurate information to customers Resolve customer disputes Work with Credit Manager to coordinate payments from customers When Covering For the Shipping and Receiving Logistics Supervisor : File open and closed purchases, sales orders, and other formal customer correspondence Provide credit application forms and information to prospective and new customers Will serve as a back up for all key logistics team members which include, inbound and outbound clerical, outbound lead, and transportation coordinator. Ensure daily shipping requirements are met to include on time dispatch and shipping schedule adherence. Coordination with customer service on daily shipping requirements to ensure proactive scheduling of carriers. Manage inbound deliveries with the assistance of Operations Manager to set daily priorities for logistics staff. Position Consults With Engineering, Quality, Production, Planning, Finance, Shipping/Receiving Knowledge, Skills, And Abilities Required Above average phone communication skills, even disposition, and good rapport with customers Ability to make normal independent decisions based on job and product knowledge Knowledge of D365 or similar ERP system a plus Knowledge of Microsoft Office programs Ability to professionally handle difficult situations with customers Bilingual in English and French strongly preferred Exemplify Core Values Be Positive and GSD Embrace Challenges Respect Everyone Welcome Change Speak and act with integrity

What you’ll do

Promote workplace safety, inspect outbound shipments, monitor inventory, enter quotes and orders, and support customers with returns, claims, disputes, and payment coordination. Provide backup logistics coverage by coordinating shipping schedules, carriers, inbound deliveries, and logistics staff priorities.

Requirements

The role requires strong phone communication, a professional and even-tempered approach to customer interactions, and the ability to make routine independent decisions using job and product knowledge. Microsoft Office knowledge is required, while D365 or a similar ERP system is an asset; English-French bilingual ability is strongly preferred.

Listed skills

• Inventory management · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Safety Promotion
• Shipment Inspection
• Inventory Management
• Order Entry
• Microsoft Dynamics
• Customer Service
• Returns and Claims Support
• Customer Dispute Resolution
• Credit Coordination
• Shipping and Receiving
• Logistics Coordination
• Carrier Scheduling
• Microsoft Office
• Phone Communication
• Independent Decision-Making
• English and French Communication

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Security & Safety