Game Master

Job summary

Welcome and assist customers, explain VR games, prepare and manage headsets and equipment, troubleshoot basic issues, and keep the gaming area ready for guests. Respond to inquiries and booking requests, and create short-form social media content during quieter periods.

Job details

🎮 Part-Time Weekend Game Master Location: Edmonton, AB Position: Part-Time Schedule: Weekends Only Industry: VR Entertainment / Customer Experience About the Role We are looking for an energetic, friendly, and tech-savvy Game Master to join our team on weekends! As a Game Master, you’ll be responsible for creating an amazing experience for our guests — from welcoming customers and setting up VR headsets to running games, helping players, and making sure everything runs smoothly. If you enjoy VR, gaming, customer service, technology, and social media, this could be a great fit for you! 🎮 Key Responsibilities Welcome customers with a friendly and positive attitude Provide excellent customer service and create a fun experience for guests Explain VR games and instructions clearly to customers Set up and prepare VR headsets and equipment Start, monitor, and manage VR games Make sure games run smoothly from start to finish Troubleshoot and resolve basic technical issues during gameplay Assist customers if they experience problems with the equipment or game Reset and prepare equipment for the next group Keep the gaming area clean, organized, and ready for customers Respond to customer inquiries through phone calls, messages, social media, and our website Assist customers with bookings and provide accurate information about our experiences and packages 📱 Content Creation & Social Media During quieter periods, you may also help us create content for our social media! Create short-form videos/Reels for Instagram and TikTok Record fun VR moments and promotional content Basic video editing using CapCut Help brainstorm creative content ideas Understand and use social media platforms effectively Stay aware of current social media trends Help showcase our VR experiences online Basic CapCut knowledge is preferred. You don't need to be a professional content creator — we're looking for someone creative who enjoys social media and is willing to learn. ⭐ What We're Looking For Friendly, outgoing, and positive personality Excellent customer service skills Strong communication skills Comfortable speaking with customers in person, over the phone, and through messages Tech-savvy and comfortable learning new equipment and software Able to troubleshoot basic technical issues Calm and solution-oriented when problems occur Reliable and punctual Comfortable working independently and as part of a team Good understanding of social media Basic knowledge of CapCut or other video editing apps Interested in gaming, VR, technology, or entertainment Available to work weekends 🎁 Staff Perks 50% off VR games for employees 50% off VR games for immediate family members Fun and energetic work environment Opportunity to gain experience in VR, gaming, customer service, technology, and social media Opportunity to develop content creation and video editing skills 💡 Experience Previous experience in customer service, gaming, VR, hospitality, retail, entertainment, or technology is an asset but not required. We care more about your personality, communication skills, reliability, and willingness to learn. 📅 Schedule Part-Time – Weekend Only Weekend availability is required. Additional hours may be available depending on business needs. 📩 How to Apply Please send us your resume and a short introduction telling us: Why you're interested in working with us Your weekend availability Any customer service, gaming, VR, or technical experience Your experience with social media or CapCut, if applicable We'd love to hear from you!

What you’ll do

Welcome and assist customers, explain VR games, prepare and manage headsets and equipment, troubleshoot basic issues, and keep the gaming area ready for guests. Respond to inquiries and booking requests, and create short-form social media content during quieter periods.

Requirements

The role seeks a friendly, reliable, tech-savvy candidate with strong customer service and communication skills who can work weekends and troubleshoot basic technical issues. Interest in gaming, VR, or social media is valued; CapCut knowledge and related experience are preferred but not required.

Benefits

• 50% Off VR Games for Employees • 50% Off VR Games for Immediate Family Members • Fun and Energetic Work Environment • Opportunity to Gain Experience in VR, Gaming, Customer Service, Technology, and Social Media • Opportunity to Develop Content Creation and Video Editing Skills

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Reliability · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Virtual Reality Equipment Setup
• Game Management
• Basic Technical Troubleshooting
• Social Media Content Creation
• Short-Form Video Creation
• CapCut
• Video Editing
• Customer Booking Support
• Problem Solving
• Reliability
• Teamwork
• Gaming
• Social Media

Job areas

• Customer Service & Support
• Technology
• Creative & Media
• Sports & Recreation
• Hospitality