Anthropologie Assistant Department Manager

Job summary

The Assistant Department Manager supports store operations, sales, and service to create an engaging environment while fostering team development. They are responsible for leading the salesfloor, managing daily operations, and ensuring high standards of customer service and visual presentation.

Job details

Location This position is located at 766 Main Street, West Vancouver, British Columbia, V7T0A5 Canada Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives. Role Responsibilities Customer Experience Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community Leadership + Team Management Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities Visual + Business Operations Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectives Checks in with leadership to maintain communication and teamwork on completing store objectives Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager Role Qualifications Anthro brand fan 1+ years of retail leadership experience Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from CAD $23.05/Hr.

What you’ll do

The Assistant Department Manager supports store operations, sales, and service to create an engaging environment while fostering team development. They are responsible for leading the salesfloor, managing daily operations, and ensuring high standards of customer service and visual presentation.

Requirements

Candidates must have at least one year of retail leadership experience and a passion for the Anthropologie brand. The role requires the ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

• Medical
• Dental
• Vision
• Paid time off
• Employee discounts
• Retirement savings

Listed skills

• Communication · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail leadership
• Customer experience
• Team management
• Visual merchandising
• Operations management
• Communication
• Recruiting
• Onboarding
• Employee development
• Inventory management
• Sales floor leadership
• Conflict resolution
• Problem solving
• Time management
• Brand representation
• Community Leadership
• Driving Engagement
• Workplace Inclusivity
• Business Operations
• Willingness To Learn
• Customer Service
• Training And Development
• Employee Engagement
• Sales
• Selling Techniques
• Leadership
• Employee Onboarding
• Team Building
• Team Management
• Scheduling
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Assistant Department Manager
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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