Associate Customer Success Data Analyst

Job#: 3049411 Job Description: Associate Customer Success Data Analyst About The Role We're looking for an Associate Data Analyst to join our team. In this role, you'll be the primary data resource for our Enterprise Customer Success Management team — fielding incoming data requests, building & maintaining reports and dashboards, and helping CSMs get the information they need to support their retailer partners. This is a high-volume, reactive-support role. You'll work across a broad portfolio of retailers and will need to move quickly, communicate clearly with non-technical stakeholders, and produce clean, reliable outputs within structured SLAs. This role is execution-focused; success means that CSMs spend less time blocked on data. What You'll Do Fulfill incoming CSM data requests via a Jira intake process — pulling retailer metrics, building one-off analyses, and delivering results in a clear, CSM-ready format Maintain and update existing Mode reports and dashboards, including the weekly automated retailer report flow Support CSMs with standard data pulls across key metrics: GMV trends, conversion funnel, cancellation rates, reorder rates, new guest activation, and campaign performance Troubleshoot data discrepancies and flag anomalies to the appropriate analytics or engineering team Document recurring request patterns to inform future playbook and tooling development Communicate proactively on request status, turnaround times, and any blockers Make & document consistent improvements based on feedback to the existing process of receiving & completing data requests What You Bring 2–4 years of experience in an analytical or data operations role Strong SQL skills — you can write and modify queries independently, navigate unfamiliar schemas, and validate your own outputs Comfort working in Mode, Tableau, or similar BI tools; ability to update existing reports without starting from scratch Solid Google Sheets / Excel skills, including pivot tables, lookups, and chart creation Clear written and verbal communication — you can translate a data output into a plain-language summary for a non-technical audience High responsiveness and strong prioritization instincts; you're comfortable in a fast-moving, request-driven environment Self starter; you’re comfortable reaching out to cross-functional teams to advocate for what you need to get the job done well Familiarity with eCommerce metrics and/or the grocery retail landscape is a plus, but not required Additional Information The expected contract duration is 6 months, with the possibility of extension depending on business needs. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

Act as the primary data resource for the Enterprise Customer Success Management team by fulfilling data requests and building reports. Maintain dashboards and troubleshoot data discrepancies to ensure CSMs have reliable metrics to support retailer partners.

Requires 2–4 years of experience in an analytical role with strong SQL skills and proficiency in BI tools like Mode or Tableau. Candidates must be able to communicate technical data to non-technical stakeholders and manage high-volume requests.

• On-demand training program • Certification prep • Technical and leadership courses/books/seminars • Certification discounts

• Data visualizationPreferred
• SQLPreferred
• TableauPreferred
• Data analysisPreferred
• Microsoft ExcelPreferred
• JiraPreferred
• CommunicationPreferred
• PrioritizationPreferred

Identified from the job description. Confirm important requirements above.

• Sql
• Mode
• Tableau
• Google Sheets
• Microsoft Excel
• Data Analysis
• Business Intelligence
• Data Visualization
• Communication
• Prioritization
• Ecommerce Metrics
• Jira

• Data & Analytics
• Customer Service & Support
• Consulting
• Retail
• Technology

Minimum experience

2+ years

Apply by

Oct 3, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level