AppHelp (formerly Radialpoint) delivers solutions that ‘help’ businesses and consumers be more successful with their adoption and use of the latest in technology and cloud services. By leveraging a unique combination of technology and human capital, AppHelp ensures customers have the support they need as they traverse the customer journey. With millions of technical support incidents solved, and decades of experience assisting people with technology, AppHelp is proud to power the technical support programs for premier brands across the globe, including Comcast, Cincinnati Bell, Bell, ADAR, Inc., Rogers, Telus, Windstream, Virgin Media, Panda Security and more. AppHelp livre des solutions qui aident les entreprises et les consommateurs à optimiser l’adoption et l’utilisation des dernières technologies et solutions infonuagiques. Forte de son approche unique combinant technologies et capital humain, AppHelp accompagne ses clients et s’assure qu’ils disposent du soutien dont ils ont besoin, et ce, tout au long de leur parcours. Comptant à son actif des millions d’incidents de soutien techniques résolus et plusieurs décennies d’expérience en soutien technologique, AppHelp est fière d’assurer les programmes de soutien technique de nombreuses marques prestigieuses à travers le monde, dont Comcast, Cincinnati Bell, Bell, ADAR, Inc., Rogers, Telus, Windstream, Virgin Media, Panda Security et plusieurs autres.
On-site · Toronto
Manage end-to-end US payroll and benefits administration across multiple entities, ensuring accuracy and multi-state compliance. Oversee leave of absence cases and partner with brokers and internal stakeholders to optimize the employee experience.
On-site · Calgary
Manage end-to-end US payroll and benefits administration across multiple entities, ensuring accuracy and multi-state compliance. Oversee leave of absence cases and partner with brokers and vendors to optimize plan renewals and employee experience.
On-site · Montréal
The Operations Specialist supports day-to-day operations for strategic programs, focusing on maximizing efficiency through tool design and data analysis. They collaborate with internal teams and outsourced partners to optimize service delivery and reduce operational costs.
On-site · Montréal
Manage full-cycle payroll and benefits administration for multiple US-based entities, ensuring accuracy and multi-state compliance. Oversee leave of absence cases and partner with cross-functional teams to improve HR processes and employee experience.
On-site · Canada
Build and scale enablement programs to help Sales, Customer Success, and Support teams ramp faster and execute consistently. Focus on enabling cross-business unit selling, managing the content library, and driving GTM tool adoption.
On-site · Montréal
Own the end-to-end go-to-market strategy and product positioning for the Business Unit to drive pipeline and revenue targets. Partner with product management to shape the roadmap using market intelligence and manage analyst relations with firms like Gartner.
On-site · Montréal
Develop clean, testable code and end-to-end tests for modules and external API endpoints. Collaborate with cross-functional teams to deliver high-value features and provide detailed code reviews.
On-site · Toronto
Build and scale enablement programs to help Sales, Customer Success, and Support teams ramp faster and execute consistently. Focus on enabling cross-business unit selling and managing the end-to-end onboarding and training lifecycle.
On-site · Canada
Lead revenue-related close activities and perform detailed contract reviews to ensure compliance with ASC 606 and IFRS 15 standards. Collaborate with cross-functional teams to optimize revenue systems, update policies, and manage M&A integrations.
Hybrid · Montréal
The Marketing Manager will develop and execute integrated annual and quarterly marketing plans for the Firstbase business unit. They are responsible for driving measurable business results through campaign strategy across digital channels, events, and content while collaborating with Product Marketing on GTM initiatives.
On-site · Montréal
Own the end-to-end post-sale lifecycle for strategic Devs.ai accounts, focusing on onboarding, adoption, and revenue retention. Coordinate the support experience by managing SLAs and triaging tickets within Zendesk while acting as the voice of the customer for the product team.
On-site · Toronto
The role involves owning the weekly analysis of network growth metrics, including partner activation and commission trends. You will build SQL queries to track performance and translate data into strategic recommendations for leadership.
On-site · Montréal
The role involves preparing and managing Canadian corporate income tax returns and overseeing global tax provisions and indirect tax returns. The supervisor will also conduct tax research on cross-border activities and coordinate with tax authorities during audits and assessments.
On-site · Montréal
The role involves architecting and building scalable, fault-tolerant systems capable of processing high transaction volumes. The engineer will also contribute to the transition toward a micro-service oriented architecture and evolve the platform's integration ecosystem.
Hybrid · Montréal
The role involves solving complex technical problems and writing scalable, maintainable code for multi-tiered applications. You will also lead code reviews and mentor new team members through an apprenticeship program.
On-site · Montréal
The Account Executive will identify and qualify new business opportunities for the Devs.ai platform while cross-selling AppDirect's broader suite of products. They are responsible for executing territory plans to exceed sales quotas and managing the end-to-end sales process for enterprise clients.
On-site · Calgary
Lead revenue-related close activities and perform detailed contract reviews to ensure compliance with ASC 606 and IFRS 15 standards. Collaborate with cross-functional teams to optimize revenue systems, update policies, and manage external audit processes.
On-site · Montréal
Lead revenue-related close activities and perform detailed contract reviews to ensure compliance with ASC 606 and IFRS 15. Partner with cross-functional teams to optimize NetSuite ARM utilization and update revenue policies for evolving business models.
Remote · Toronto, Ontario, Canada
The Product Manager will define and execute the strategy for the Partnerships/PRM product line, focusing on co-sell, resell, and agency capabilities. They will lead deep customer discovery and collaborate with engineering and design to ship a market-leading platform connected to revenue metrics.
On-site · Montréal
Lead the strategy, roadmap, and execution of the corporate website and customer-facing web applications. Drive the integration of AI tools into development workflows and implement LLM-aware content and SEO strategies.
