Customer Service Representative

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Kelowna, British Columbia location. In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude. The Successful Candidate Will Be Responsible For Inside Sales responsibilities Directly engaged in all sales activities Maintaining up to date knowledge of the company’s service offerings Prospecting for new customers and demonstrate product benefits Build ongoing relationships with customers Responding to customer product inquiries both in person (branch) and via phone/email Providing support to the outside sales force Ensuring accurate, timely order processing through the computerized order processing system Preference will be given to candidates who possess the following qualifications: 2 or more years of Industrial or Fluid Power components sales experience Self-motivated Enthusiastic and exhibits a positive attitude and desire to succeed Interest in customer satisfaction and desire to provide excellent service always Ability to multitask in a busy office environment while maintaining professionalism at all times Attention to detail Excellent communication skills – both written and verbal Analytical and problem-solving capability Computer literacy with focus on Outlook, Word, Excel, etc SAP experience would be an asset You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer Competitive compensation and bonus opportunities Health, vision, and dental coverage, RRSP w/ company match Paid vacation, sick time, and company holidays Tuition reimbursement and opportunities for development Company supported community involvement opportunities We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

The role involves managing inside sales activities, including prospecting for new customers and maintaining ongoing business relationships. Responsibilities include processing orders accurately and providing expert technical assistance to customers via phone, email, and in-person.

Candidates should ideally have 2 or more years of experience in industrial or fluid power components sales. Proficiency in Microsoft Office is required, and experience with SAP is considered an asset.

• Competitive compensation • Bonus opportunities • Health coverage • Vision coverage • Dental coverage • RRSP with company match • Paid vacation • Sick time • Company holidays • Tuition reimbursement • Development opportunities • Community involvement opportunities

• Problem solvingPreferred
• Microsoft OutlookPreferred
• Microsoft WordPreferred
• Microsoft ExcelPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Relationship Management
• Order Processing
• Prospecting
• Communication Skills
• Problem Solving
• Analytical Thinking
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• SAP
• Mechanical Aptitude
• Multitasking
• Attention To Detail

• Customer Service & Support
• Sales
• Logistics
• Manufacturing

Minimum experience

2+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level