Inside Sales

Applus+ QPS is an accredited third-party testing, certification and field evaluation body for electrical and electronic products. Founded in 1995, it became a part of Applus+ Laboratories [https://www.appluslaboratories.com/global/en/about-us/inbrief] in 2020. Its headquarters are in Toronto, Canada and its certification offices in Ohio, US and the Netherlands, and its services are provided worldwide. Applus+ QPS services enable its customers to meet national and international regulatory requirements related to electrical safety, energy efficiency, and explosive atmospheres and include: Testing, certification and Field Evaluation for North American Market Access Applus+ QPS has all the necessary accreditations and recognitions to provide market access for electrical and electronic products in North America. The Applus+ QPSmarks and labels can be considered proof of compliance with applicable national standards. This includes certification of Ex products, as well as compliance with energy efficiency requirements. Applus+ QPS is a Nationally Recognized Testing Laboratory (NRTL) by the US Occupational Health and Safety Administration (OSHA) and the Standards Council of Canada (SCC). It is also accredited as a certification and inspection body under SO/IEC 17065 and ISO/IEC 17020 standards and as an A2LA as a testing laboratory (ISO/IEC 17025). Position Summary The Inside Sales Representative is responsible for managing a portfolio of standard service and passive customer accounts through a remote and reactive engagement model. This role owns the complete sales cycle—from opportunity qualification and proposal coordination through negotiation, closing, and contract renewals—while maintaining strong commercial relationships with customers over time. The position is full time on-site at our Toronto, ON location. The successful candidate will be highly organized, customer-focused, and comfortable working in a technical or industrial environment. This role is ideal for a sales professional who thrives in a high-volume account management setting and is motivated by delivering excellent customer service and achieving revenue retention and growth objectives. What You’ll Do * Manage the full sales cycle for assigned customer accounts, including opportunity qualification, proposal development, negotiation, closing, and ongoing account management. * Prepare proposals for standard service offerings and coordinate with Technical Representatives on opportunities requiring technical scoping or specialized expertise. * Manage contract renewals and ensure timely renewal discussions to support revenue retention goals. * Respond promptly to customer inquiries and commercial requests received through multiple channels, meeting established service-level expectations. * Qualify new opportunities using structured sales and commercial methodologies. * Maintain accurate and up-to-date records of all customer interactions, opportunities, and sales activities within the CRM system. * Identify indicators of increased customer potential and recommend account reclassification or additional sales engagement where appropriate. * Collaborate with technical, operations, and customer support teams to identify commercial opportunities arising from service interactions. * Build and maintain strong customer relationships that support long-term satisfaction and business growth. * Support sales initiatives and contribute to achieving team revenue and retention targets. What We’re looking for Required Qualifications * 2+ years of experience in inside sales, account management, customer success, or a related commercial role. * Experience managing customer relationships through phone, email, and other digital engagement channels. * Familiarity with CRM systems and disciplined sales activity tracking; experience with Microsoft Dynamics 365 or similar platforms is an asset. * Experience managing multiple customer accounts and priorities in a fast-paced environment. * Strong written and verbal communication skills, with the ability to build credibility and maintain professional customer relationships. * Knowledge of sales qualification methodologies, negotiation techniques, and deal-closing processes. * Customer-focused mindset with a strong commitment to achieving business objectives and delivering exceptional service. * Strong organizational skills, attention to detail, and ability to manage a high volume of commercial activities while maintaining accuracy. * Ability to work independently, prioritize effectively, and make sound decisions within established guidelines. Preferred Qualifications * Bachelor's degree or diploma in Engineering, Technical Studies, Business, or a related field. * Experience working within TIC, technical, industrial, engineering, testing, inspection, certification, utilities, energy, or related environments. * Comfort communicating with technical stakeholders and discussing technical service offerings and terminology. * Experience supporting contract renewals, revenue retention initiatives, and account growth activities. * Familiarity with structured sales processes and account portfolio management. What We Offer * Collaborative Environment: Work alongside experienced and supportive professionals dedicated to your success. * Career Growth: Grow your career in a company that values and recognizes the contributions of its employees. * Energizing Work Atmosphere: Join a dynamic environment committed to delivering quality results and treating customers with the utmost respect. * Competitive Salary: We offer a competitive salary that reflects your skills and experience. * Expected Compensation: $50,000.00 to $65,000.00 with bonus incentives. Compensation will be determined based on experience, skills, and qualifications and falls within the expected range for this role. * Generous Time Off: Enjoy a paid vacation to ensure a healthy work-life balance. * Opportunities for Professional Development: Access training and development programs to help you reach your career goals. * Comprehensive Benefits Package: Enjoy additional benefits, including an RRSP match, health, dental, and vision coverage, a flexible work schedule, and the assurance that your well-being is prioritized. This position represents a new vacancy within our organization, an opportunity to step into a role where your talents will make a meaningful difference. Use of Artificial Intelligence in Hiring We use no AI in our recruitment process. Artificial intelligence is not used to screen, assess, or select applicants for this role. Accessibility & Equal Opportunity QPS is an equal-opportunity employer. We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.

Manage the full sales cycle for standard service and passive customer accounts, including qualification, proposal coordination, and closing. Maintain strong commercial relationships to ensure revenue retention and identify growth opportunities within the portfolio.

Requires 2+ years of experience in inside sales or account management with proficiency in CRM systems and digital engagement channels. A degree in Engineering, Business, or a related field and experience in technical or industrial environments are preferred.

• Competitive Salary • Bonus Incentives • Paid Vacation • Professional Development • RRSP Match • Health Coverage • Dental Coverage • Vision Coverage • Flexible Work Schedule

• Time managementPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Account Management
• Customer Success
• CRM Systems
• Microsoft Dynamics 365
• Sales Qualification
• Negotiation
• Deal Closing
• Proposal Development
• Contract Renewals
• Revenue Retention
• Customer Relationship Management
• Technical Communication
• Organization
• Time Management
• Written and Verbal Communication
• Customer Success Management
• Organizational Skills
• Business Objectives
• Positivity
• Service Offerings
• Artificial Intelligence
• Customer Support
• Customer Service
• Communication
• Training And Development
• Sales
• Industrial Engineering
• Operations
• Portfolio Management
• Service Level
• Technical Services
• Verbal Communication Skills
• Coordinating
• Prioritization
• Customer Inquiries
• Account Growth
• Detail Oriented

• Sales
• Customer Service & Support
• Engineering
• Manufacturing
• Security & Safety
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week