IVR-Contact Centre Engineer

Toronto, ON
On-site
Posted Nov 3, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Lead the design, development, implementation, and support of IVR and contact center applications. Build and support contact flows, call routing, self-service solutions, and integrations with backend systems.

Job details

Role: IVR-Contact Centre Engineer Location: Toronto, ON Duration: FullTime Job Description: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Strong knowledge of AWS Amazon Connect"

What you’ll do

Requirements

Requires strong experience with IVR and contact center platforms, telephony technologies, cloud-based solutions, and AWS Amazon Connect. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.