IVR-Contact Centre Engineer

Toronto, ON
On-site
Posted Oct 24, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead the design, development, implementation, and support of IVR and contact center applications. Build and support contact flows, call routing, self-service solutions, and integrations with backend systems.

Job details

Role: IVR-Contact Centre Engineer Location: Toronto, ON Duration: FullTime Job Description: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Strong knowledge of AWS Amazon Connect"

What you’ll do

Requirements

Requires strong experience with IVR and contact center platforms, cloud contact center solutions, telephony technologies, and AWS Amazon Connect. The role also calls for project and stakeholder management, Agile/Scrum familiarity, and strong problem-solving, communication, and leadership skills.