Account Manager

Job summary

Manage client accounts and relationships while overseeing projects from brief through delivery, including timelines, budgets, resources, and expectations. Coordinate with the creative team, lead client communications, resolve issues, and help ensure high-quality creative work is delivered on time.

Job details

Account Manager Apt. Agency | Full-time 40 Hours (Hybrid) About Apt. Agency Apt is an independent creative and brand agency who builds brands, creates meaningful experiences and always delivers great creative work. We're a close-knit, hands-on team who care about the details, the quality of our thinking and the relationships we build along the way. We're growing and looking for great people who want to be part of that journey. The Role We're looking for a talented, driven Mid-Level Account Manager to join the team at Apt. Agency. This is a hands-on role at the heart of the agency. You'll be responsible for managing the day-to-day relationships with our clients, keeping projects moving through the studio and making sure great work gets delivered, on time and to our high standard. You'll be the link between our clients and creative team, bringing clarity, energy and organization to everything you do. From supporting client conversations and managing timelines to coordinating creative deliverables and spotting opportunities to add value, you'll play an important role in both the client experience and the success of the studio. We’re looking for someone proactive, resourceful and willing to roll up their sleeves. Someone who takes ownership, thinks ahead and genuinely wants to make things happen. Most importantly, you should love great creative work and understand the role that strong client relationships play in making it happen. What You'll Be Doing Client Relationships: Own the day-to-day management of client accounts, building trusted relationships and becoming a go-to partner for our clients. Project Management: Manage projects from brief through to delivery, keeping timelines, budgets, resources and expectations on track. Studio Coordination: Work closely with our creative team to manage workloads, briefs, feedback and deliverables, ensuring everyone has what they need to do their best work. Client Communication: Lead client calls, present updates, manage feedback and keep communication clear, considered and proactive. Keeping Things Moving: Anticipate challenges, solve problems and stay one step ahead to ensure projects keep progressing. Protecting The Work: Care about the quality of what leaves the studio and help create the conditions for great creative work to happen. What We're Looking For 3–5 years' experience in an account management or project management role within a creative, branding, design or advertising agency. A natural relationship builder who knows how to develop trust and confidence with clients. Highly organized, with a strong ability to manage multiple projects and priorities at once. A confident communicator who can bring people together, manage expectations and navigate tricky conversations. Proactive and solutions-oriented. You see what needs doing and get on with it. Commercially minded, with an understanding of budgets, scope, timelines and the realities of running an agency. A genuine appreciation for great design, branding, strategy and creative thinking. Comfortable working in a small, fast-moving team where flexibility, initiative and a hands-on attitude matter. The Kind of Person Who Will Thrive at Apt. Agency You're smart, curious and full of initiative. You're someone who brings positive energy to a room, thinks on your feet and enjoys being part of a team that cares about what it puts into the world You want to be part of a growing agency, have an impact and help shape what comes next. If this sounds like you, we'd love to hear from you.

What you’ll do

Manage client accounts and relationships while overseeing projects from brief through delivery, including timelines, budgets, resources, and expectations. Coordinate with the creative team, lead client communications, resolve issues, and help ensure high-quality creative work is delivered on time.

Requirements

Candidates should have 3–5 years of account or project management experience in a creative, branding, design, or advertising agency. They should be organized, proactive, commercially minded, confident in client communication, and comfortable managing multiple priorities in a hands-on team.

Listed skills

• Account Management · Preferred
• Client Relationship Management · Preferred
• Project management · Preferred
• Problem solving · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Project Management
• Client Communication
• Creative Briefing
• Timeline Management
• Budget Management
• Resource Coordination
• Workload Management
• Feedback Management
• Expectation Management
• Problem-Solving
• Organization
• Commercial Awareness
• Branding
• Design Appreciation

Job areas

• Management & Leadership
• Marketing
• Creative & Media
• Art & Design
• Customer Service & Support