Application Support Lead

Job summary

Lead L2 and L3 application support and maintain the stability, availability, and performance of the RightAngle and ZEMA platforms. Manage incidents and root-cause resolution, coordinate with stakeholders and vendors, and improve reliability for business-critical energy trading, risk management, and market data operations.

Job details

Job Description We are seeking an experienced Application Support Lead to oversee the operational stability, maintenance, and continuous improvement of the RightAngle and ZEMA platforms. The ideal candidate will have strong application support leadership experience, excellent troubleshooting skills, and knowledge of energy trading, risk management, and market data management applications. Key Responsibilities Lead Level 2 (L2) and Level 3 (L3) application support teams. Manage production incidents, problem resolution, and root-cause analysis. Ensure the stability, availability, and performance of RightAngle and ZEMA platforms. Coordinate with business stakeholders, vendors, and technical teams to resolve application issues. Drive continuous improvement initiatives to enhance system reliability and reduce recurring incidents. Support business-critical energy trading, risk management, and market data operations. Required Skills Hands-on experience with RightAngle and ZEMA platforms. Strong experience in L2/L3 application support and production support. Expertise in incident management, problem management, and troubleshooting. Knowledge of energy trading, commodity trading, and risk management applications. Excellent team leadership, communication, and stakeholder management skills.

What you’ll do

Lead L2 and L3 application support and maintain the stability, availability, and performance of the RightAngle and ZEMA platforms. Manage incidents and root-cause resolution, coordinate with stakeholders and vendors, and improve reliability for business-critical energy trading, risk management, and market data operations.

Requirements

Requires hands-on experience with RightAngle and ZEMA, along with strong L2/L3 application and production support expertise. Candidates should have incident and problem management, troubleshooting, and relevant energy or commodity trading and risk management knowledge, as well as leadership, communication, and stakeholder management skills.

Listed skills

• Continuous Improvement · Preferred
• Incident Management · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• RightAngle
• ZEMA
• L2/L3 Application Support
• Production Support
• Incident Management
• Problem Management
• Troubleshooting
• Root-Cause Analysis
• Energy Trading
• Commodity Trading
• Risk Management
• Market Data Management
• Team Leadership
• Stakeholder Management
• Communication
• Continuous Improvement

Job areas

• Technology
• Customer Service & Support
• Management & Leadership
• Energy
• Finance & Accounting

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