Inside Sales Representative

Company Description Arcom Freight Solutions is a boutique freight forwarder based in Vancouver, providing end-to-end logistics services across air, ocean, trucking, customs clearance, and warehousing. The company focuses on precise execution, ensuring cargo is cleared, containers are released, trucks are on time, and invoices align with quoted prices. Operating with a lean and agile structure, Arcom is globally connected and simplifies the complexities of international trade for its customers. The organization is built for clients seeking a dependable partner that solves problems and grows alongside them, positioning itself as a trusted choice in freight forwarding. Role Description The Inside Sales Representative is a full-time hybrid role based in the Greater Vancouver Metropolitan Area, with a mix of in-office and work-from-home flexibility. This role is responsible for managing inbound and outbound sales activities, qualifying leads, and developing relationships with existing and prospective customers. Day-to-day tasks include responding to customer inquiries, preparing and following up on quotes, coordinating with operations and logistics teams to ensure service delivery, and maintaining accurate records in the CRM system. The Inside Sales Representative will collaborate closely with account managers to support customer retention and growth, contribute to sales targets, and provide proactive communication that enhances customer satisfaction. Qualifications Candidates should possess skills in Inside Sales and Lead Generation to identify opportunities, qualify prospects, and convert inquiries into business. Candidates should possess skills in Customer Service and Customer Satisfaction to respond promptly to inquiries, resolve issues, and maintain strong relationships. Candidates should possess skills in Account Management to support existing clients, track performance, and help grow accounts over time. Strong communication and negotiation skills, with the ability to explain logistics solutions clearly and professionally. Experience working with CRM or sales tracking tools, and proficiency in standard office software (e.g., email, spreadsheets, presentations). Ability to work in a fast-paced, detail-oriented environment, managing multiple tasks and deadlines with minimal supervision. Previous experience in freight forwarding, logistics, or transportation sales is an asset. High school diploma required; post-secondary education in business, commerce, or a related field is an advantage.

The role involves managing inbound and outbound sales activities, qualifying leads, and developing relationships with customers. Key tasks include preparing quotes, coordinating with logistics teams, and maintaining CRM records to support customer growth.

Candidates must have strong communication and negotiation skills, proficiency in CRM tools, and the ability to work in a fast-paced environment. A high school diploma is required, while post-secondary education and experience in freight forwarding are considered assets.

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Lead Generation
• Customer Service
• Customer Satisfaction
• Account Management
• Communication
• Negotiation
• CRM
• Logistics Solutions

• Logistics
• Sales
• Transportation
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Feb 9, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available