Ecommerce Manager

Job summary

Own daily client communication and relationships, oversee project timelines and coordination with design and development teams, and perform final quality assurance before work is delivered. Prepare reports and documentation, resolve issues proactively, and progress toward independently managing mid-market, large, and enterprise Shopify Plus accounts.

Job details

eCommerce Manager (100% Remote) | $40K–$150K | Transparent 5-Level Career Ladder | Shopify Plus Arctic Grey is hiring eCommerce Managers. We are a multi-award-winning Shopify Platinum Partner powering $5B+ in merchant revenue across 1,000+ stores. We don’t hire people to babysit tickets. We hire operators who treat every store like it’s their own P&L. One career track. Five levels. Every number public. L1 Junior eCommerce Manager — $40,000 L2 eCommerce Manager — $60,000 L3 Senior eCommerce Manager — $80,000.00k L4 Account Executive — $110,000.00k L5 Senior Account Executive — $150,000.00k+ You climb by taking ownership of more projects and delivering results for clients — not by waiting for someone above you to leave. Raise your hand in writing for more ownership. We give it to the people who deliver, in increments of 5 projects. What you’ll own Daily client communication and relationship ownership Project oversight, timelines, and coordination with our design + development team Final quality assurance before anything ships to a merchant Reporting, documentation, and solving problems before they escalate You start by supporting senior managers, then progress to full solo ownership of mid-market → large → enterprise Shopify Plus accounts. Hours L1–L3: Strict Monday–Friday, 9–5 Eastern Time. No nights. No weekends. L4–L5: Same core hours + limited emergency coverage on certain high-stakes projects (we are actively building AI agents to take over this coverage). Who this is for You know Shopify deeply (themes, apps, checkout, admin, and enough technical depth to work directly with developers) You have managed clients or projects before — or you’re a sharp junior who learns extremely fast and is honest about it You communicate clearly, quickly, and directly (in writing and on calls) You want your compensation tied to performance You are an A-player who never gives up on a project, a client, or a teammate B-players and politics-driven people need not apply. One A-player carries more than a team of five average performers. The deal 100% remote (work from anywhere as long as you operate on Eastern Time) Independent contractor (invoice monthly in USD) Guaranteed base + commission on projects you solely own Additional sales commissions + $100–$250 bonuses for every 5-star client review 22 paid business days off per year (after 6 months) 30-day paid evaluation period for both sides You report to the founders How to apply AI wrote most applications we used to receive. We now require something it can’t fake. Go to the official page → https://arcticgrey.com/pages/ecommerce-manager Select the level where you’ll excel. Record a 30–90 second video covering: Who you are Why you want this role Which level you’re applying for Why you’ll win here That’s the entire application. We review every video. The strongest candidates speak with the founders. If you want a transparent path, real ownership, and pay that scales with the value you create — this is it. Apply here: https://arcticgrey.com/pages/ecommerce-manager

What you’ll do

Own daily client communication and relationships, oversee project timelines and coordination with design and development teams, and perform final quality assurance before work is delivered. Prepare reports and documentation, resolve issues proactively, and progress toward independently managing mid-market, large, and enterprise Shopify Plus accounts.

Requirements

Candidates should have deep Shopify knowledge, including themes, apps, checkout, and admin, plus enough technical understanding to work directly with developers. Prior client or project management experience is preferred, though sharp junior candidates who learn quickly may apply; clear communication, ownership, persistence, and performance-driven motivation are important.

Benefits

• Guaranteed Base Salary
• Project Commissions
• Additional Sales Commissions
• Client Review Bonuses
• 22 Paid Business Days Off Per Year After Six Months
• 30-Day Paid Evaluation Period

Listed skills

• Project Coordination · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Shopify · Preferred
• Documentation · Preferred
• Reporting · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shopify
• Shopify Plus
• Client Relationship Management
• Project Management
• Client Communication
• Project Coordination
• Quality Assurance
• Reporting
• Documentation
• Problem-Solving
• E-Commerce Management
• Timeline Management
• Theme Management
• App Management
• Checkout Management
• Technical Communication

Job areas

• Management & Leadership
• Technology
• Customer Service & Support
• Sales
• Retail