Salesforce Marketing Cloud & Data Cloud Lead

On-site
Posted Oct 9, 2026
1 position

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead 24x7 production support for Salesforce Marketing Cloud and Salesforce Data Cloud across global regions, serving as the primary escalation point and coordinating with offshore teams. Manage incidents, root cause analysis, service levels, platform monitoring, releases, and stakeholder communications to maintain stable and efficient operations.

Job details

About the Company A leading automotive organization is hiring a Support Lead with strong Salesforce Marketing Cloud and Data Cloud skills to run 24x7 production support across its global implementations. About the Role In this role, you'll be the go-to person for customer support, teaming up with business stakeholders, technical experts, and offshore colleagues to keep the platform stable, fix production issues quickly, and make operations run more efficiently. Responsibilities Oversee day-to-day production support for Salesforce Marketing Cloud and Salesforce Data Cloud across multiple global regions. Act as the primary escalation point for production incidents, service requests, and platform issues. Partner with offshore support teams in India to maintain seamless 24x7 coverage. Lead incident and problem management, perform root cause analysis (RCA), and put preventive and corrective actions in place. Monitor platform performance, campaign execution, data integration workflows, audience segmentation, and customer journey operations. Meet support SLAs, track service performance metrics, produce reports, and keep stakeholders informed with timely updates. Collaborate with development, architecture, and business teams on issue prioritization, technical enhancements, and release planning. Manage change management processes, validate deployments, and monitor platform performance after each release. Qualifications 7+ years in application support, managed services, or production support operations. Hands-on experience with Salesforce Marketing Cloud and Salesforce Data Cloud. Experience supporting enterprise marketing platforms, customer engagement solutions, and data-driven marketing operations. Proven ability to lead globally distributed support teams and handle high-priority production incidents. Willingness to work Eastern U.S. business hours and coordinate effectively with offshore teams. Strong communication, customer relationship management, stakeholder coordination, and team leadership skills. Required Skills Hands-on expertise in Salesforce Marketing Cloud. Hands-on expertise in Salesforce Data Cloud. Background in application support, managed services, or production support operations. Customer relationship management and stakeholder coordination. Team leadership. Preferred Skills Automotive industry experience, with an understanding of customer lifecycle management and marketing operations. Familiarity with Salesforce integrations, Customer Data Platforms (CDPs), and marketing analytics solutions. ITIL certification and/or hands-on experience with IT Service Management (ITSM) tools, frameworks, and processes.

What you’ll do

Requirements

Requires 7+ years of application, managed services, or production support experience, hands-on expertise with Salesforce Marketing Cloud and Salesforce Data Cloud, and experience supporting enterprise marketing and customer engagement platforms. Candidates should have leadership and incident management experience, strong communication and stakeholder coordination skills, and be available during Eastern U.S. business hours; automotive experience, ITIL, and ITSM familiarity are preferred.