Bilingual Collections agent French English

Job summary

Manage overdue accounts and recovery matters in Canada and the United States, including negotiating payment plans and communicating with customers. Coordinate legal counsel, prepare recovery and insolvency documentation, track deadlines and costs, maintain Salesforce records, and escalate matters requiring management decisions.

Job details

Location: Head Office -Mississauga, Ontario Type: Full-Time contract to Hire | Monday to Friday | in office Compensation: $45,000 to $65,000 (commensurate with experience) plus incentive plans Vacancy Status: New role Benefits: Dental & Vision care Extended health Benefits Paid time off Life Insurance WHY WORK FOR US: We are a national leader in the commercial equipment finance industry, and our people make us a great place to work. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We're incredibly proud of the team we have built and are looking for a like-minded individual to help us in our growth trajectory. Job Overview · The primarily focus of the role is the recovery of overdue payments and management of delinquent accounts in Canada and the U.S. Communicate with clients and customers to negotiate payment plans, resolve discrepancies, and provide excellent customer service throughout the collection process. Key Responsibilities Prepare and issue standard default notices, demand letters, collection notices, and other routine recovery communications. Act as the primary day-to-day liaison with external legal counsel regarding recovery and litigation matters. Prepare, organize, and provide documentation required for legal filings and recovery actions, including claims, affidavits, account statements, contracts, payment histories, and supporting evidence. Prepare and submit bankruptcy and insolvency documentation, including proofs of claim, creditor forms, supporting schedules, and related documentation. Monitor court deadlines, filing requirements, limitation periods, service requirements, and the overall progress of legal and recovery matters. Handle routine procedural decisions within established company policies Monitor all active legal and recovery matters to ensure files continue progressing and follow up with external counsel, service providers, trustees, and stakeholders where required. Maintain complete and accurate legal matter records in Salesforce, including file status, notes, balances, deadlines, next steps, counsel information, correspondence, and supporting documentation. Coordinate legal referrals and ensure matters are properly opened, documented, and assigned. Coordinate matters involving bankruptcies, proposals, repossessions, enforcement actions, settlements, and other recovery proceedings. Communicate with trustees and insolvency professionals, obtain status updates, provide supporting documentation, and monitor recoveries and distributions. Track external legal costs and ensure invoices and matter activity are properly recorded and supported. Review counsel updates and identify matters requiring follow-up, additional documentation, or management direction. Prepare concise summaries and recommendations for management where a decision or escalation is required. Work closely with Portfolio Management, Accounting, and senior management to ensure legal and recovery matters are handled consistently and efficiently. Qualifications · Fully bilingual French English · Paralegal diploma, law clerk diploma, or equivalent legal/recovery experience. · Ontario Paralegal Licence is an asset. · 3+ years of experience in legal collections, commercial recovery, litigation support, creditor remedies, equipment finance, leasing, banking, or a related environment. · Strong written communication skills and ability to prepare clear, professional legal and recovery correspondence. · Knowledge of Canadian and US collections preferred · Experience working directly with external legal counsel and managing multiple active matters. · Experience with bankruptcy, insolvency, creditor claims, or enforcement processes is an asset. · Strong understanding of legal documentation, court processes, collections, enforcement, insolvency, or creditor remedies. Strong organizational skills and ability to manage deadlines across a portfolio of active files. · Comfortable exercising judgment within established guidelines and identifying when a matter requires escalation. We are an equal opportunity employer and committed to an inclusive, barrier-free recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact careers@armadafinancial.com so that we can work with you to meet your needs.

What you’ll do

Manage overdue accounts and recovery matters in Canada and the United States, including negotiating payment plans and communicating with customers. Coordinate legal counsel, prepare recovery and insolvency documentation, track deadlines and costs, maintain Salesforce records, and escalate matters requiring management decisions.

Requirements

Candidates must be fully bilingual in French and English and have a paralegal or law clerk diploma, or equivalent legal or recovery experience. The role calls for at least three years of relevant experience, strong legal writing and organizational skills, and familiarity with collections, legal processes, and managing active matters; an Ontario Paralegal Licence is an asset.

Benefits

• Dental Care
• Vision Care
• Extended Health Benefits
• Paid Time Off
• Life Insurance

Listed skills

• Collections · Preferred
• Salesforce · Preferred
• Customer service · Preferred
• written communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Collections
• Commercial Recovery
• Legal Collections
• Litigation Support
• Payment Negotiation
• Bankruptcy and Insolvency Processes
• Creditor Claims
• Legal Documentation
• Court Deadline Management
• External Counsel Coordination
• Salesforce
• Portfolio Management
• Customer Service
• Written Communication
• File and Records Management

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support