Freight Coordinator

Job summary

Coordinate equipment and freight movement with internal departments, terminals, and customers, and resolve barriers to keep operations moving. Schedule pickup and delivery appointments, maintain accurate reports and customer portals, and respond promptly to customer needs.

Job details

Description Join the Armour Team Today! Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience. Role: Freight Coordinator| White Glove Division Location:Dartmouth, NS Schedule:Monday - Friday | 7:00am - 4:00pm Key Responsibilities: Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement. Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates. Schedule and confirm pick-up and delivery appointments. Conduct data entry with precision and attention to detail. Maintain and update customer portals to reflect current and accurate information. Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency. Continuously seek opportunities to enhance the customer experience. Qualifications and Skills: Essential Competencies: Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment. Self-motivated with strong analytical and decision-making abilities. Effective communication and leadership skills, with the ability to inspire and guide teams. Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes. Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset. Technical Proficiencies: Familiarity with the TruckMate System is an advantage. Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel. Strong typing and general computer skills. Working Environment: Fast-paced, dynamic work environment High volumes of communication via email and phone.

What you’ll do

Coordinate equipment and freight movement with internal departments, terminals, and customers, and resolve barriers to keep operations moving. Schedule pickup and delivery appointments, maintain accurate reports and customer portals, and respond promptly to customer needs.

Requirements

The role calls for strong time management, multitasking, analytical, decision-making, communication, leadership, conflict-resolution, and negotiation skills. Transportation industry knowledge is an asset; familiarity with TruckMate, Microsoft Office, reporting in Word and Excel, and strong typing and computer skills are also noted.

Listed skills

• Time management · Preferred
• Multitasking · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Leadership · Preferred
• Conflict Resolution · Preferred
• Negotiation · Preferred
• Data entry · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time Management
• Multitasking
• Analytical Thinking
• Decision-Making
• Communication
• Leadership
• Conflict Resolution
• Negotiation
• Transportation Operations
• Dispatch
• Dock Operations
• Equipment Utilization
• Data Entry
• Customer Service
• Microsoft Office
• TruckMate

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative

More jobs from Armour Transportation Systems