Office Clerk

Job summary

The Office Clerk supports terminal and dispatch operations by entering data, coordinating driver check-ins and pickups, maintaining reports, and handling customer tracing requests. The role also manages delivery documentation, payments and deposits, pickup items, and communication with drivers and internal teams to help ensure timely service.

Job details

Description Join the Armour Team Today! Bring your energy and organizational skills to a fast-paced environment where every day makes a difference! Position Overview: As an Office Clerk, you’ll be the go-to person who keeps our terminal running smoothly. From supporting dispatch operations to ensuring accurate data flow and clear communication, you’ll play a key role in delivering exceptional service to our customers and helping our drivers stay on the move. If you thrive in a dynamic setting and enjoy keeping things running seamlessly behind the scenes—this role is for you. Location: Bathurst, NB Schedule: Monday - Friday | 7:00am - 4:00pm Compensation: $18 - $19/hr Benefits: Health & Dental | RRSP employer matching up to 4% What You’ll Do Enter data quickly and accurately to keep operations moving Efficiently check drivers in and out Maintain undelivered reports and complete daily coding Ensure POD (Proof of Delivery) compliance Prepare and distribute On-Time Delivery reports Respond promptly to customer tracing requests Support OS&D (Over, Short & Damaged) investigations, including dock checks Manage Hold for Pickup items Process miscellaneous AR transactions and handle cash collections Prepare deposits and process credit card payments Scan and organize paperwork (BOLs, PODs, etc.) Maintain and clean up the pickup screen Provide general dispatch support Order office supplies as needed Participate in team calls and meetings Coordinate timely pickups and deliveries using dispatch tools Communicate expectations clearly to drivers Verify truck manifests before departure Respond quickly and professionally to emails and calls Work closely with Dispatch, Dock, Drivers, and other teams to meet customer needs Escalate issues to the Terminal Manager or Supervisor as needed Support additional tasks and projects as required What You Bring Excellent time-management and organizational skills Ability to juggle multiple priorities in a fast-moving environment Self-starter with a proactive, solution-driven approach Friendly, positive, and team-oriented attitude Conflict resolution and negotiation skills Open to feedback and continuous improvement Strong problem-solving abilities and sound judgment Clear, professional communication skills Flexibility and adaptability Reliable and professional presence Education & Experience Experience in transportation or logistics is an asset CITT or other industry-related credentials are a plus Familiarity with TMW Systems is an advantage Strong skills in Microsoft Word & Excel Fast and accurate typing and data entry skills Ready to be a key player in keeping freight moving and customers happy? Apply today and join a team that values your drive, attention to detail, and commitment to excellence! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you’ll do

The Office Clerk supports terminal and dispatch operations by entering data, coordinating driver check-ins and pickups, maintaining reports, and handling customer tracing requests. The role also manages delivery documentation, payments and deposits, pickup items, and communication with drivers and internal teams to help ensure timely service.

Requirements

Candidates should have strong organizational, time-management, communication, and problem-solving skills, along with accurate typing and data-entry abilities and proficiency in Microsoft Word and Excel. Transportation or logistics experience is an asset; CITT or related credentials and familiarity with TMW Systems are advantageous.

Benefits

• Health Insurance
• Dental Insurance
• RRSP Employer Matching Up To 4%

Listed skills

• Time management · Preferred
• Organization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Conflict Resolution · Preferred
• Negotiation · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• adaptability · Preferred
• Teamwork · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time Management
• Organization
• Data Entry
• Microsoft Word
• Microsoft Excel
• Communication
• Problem-Solving
• Conflict Resolution
• Negotiation
• Customer Service
• Dispatch Support
• Attention To Detail
• Adaptability
• Teamwork
• Cash Handling
• TMW Systems

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support

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