Rail Replacement Coordinators

Rail Replacement Coordinator 📍 Locations: North East England (station-based roles) 🕒 Contract Type: Zero-hours (flexible shifts) 💰 Pay Rate: £13.12 per hour About The Role We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track. Key Responsibilities Oversee the day-to-day delivery of planned and emergency rail replacement services Support drivers and ensure vehicles meet required standards Monitor service performance, ensuring timely arrivals and departures Help maintain strong connections between rail and road services Provide clear, helpful information to passengers Manage boarding to ensure passengers travel on the correct services Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed Work closely with control teams to resolve operational issues Ensure safe and organised pick-up and drop-off areas Carry out passenger counts and report service data Record and escalate incidents, providing detailed feedback post-shift About You We’re looking for individuals who: Are flexible and happy to work varied shifts across different locations Have excellent customer service skills and a positive, proactive approach Thrive in fast-paced and changing environments Communicate clearly and confidently with a wide range of people Are team players who can also work independently Align with our values: We care passionately, we do the right thing, and we make the difference What We Offer ✅ £13.12 per hour competitive pay ✅ Ultimate flexibility – choose when and where you work ✅ Opportunity to travel across the region and beyond ✅ Career progression within a growing, innovative organisation ✅ Paid holiday accrual ✅ Contributory pension scheme ✅ Access to our Employee Assistance Programme

Oversee the delivery of planned and emergency rail replacement services at key train stations. Coordinate transport providers and support passengers to ensure safe and efficient travel during disruptions.

Candidates should have excellent customer service skills and the ability to thrive in fast-paced environments. Flexibility to work varied shifts across different locations is essential.

• Paid Holiday Accrual • Contributory Pension Scheme • Employee Assistance Programme

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Transport Coordination
• Incident Management
• Communication
• Teamwork
• Operational Planning
• Passenger Management
• Problem Solving

• Transportation
• Customer Service & Support
• Logistics

Minimum experience

0+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level