Account Manager

Job summary

Manage day-to-day activities and project timelines for primary accounts while maintaining strong client relationships. Act as the primary liaison between clients and internal creative teams to ensure successful project execution from concept to delivery.

Job details

Arrivals + Departures (A+D) is a national and proudly independent full-service creative and media agency, employing 80+ people with offices in Toronto and Halifax. More importantly, we are a group of passionate, down-to-earth people with an entrepreneurial spirit and hustle needed for today’s ever-changing world. In fact, our name is inspired by the changing world around us and reflects our mission to ‘See The World Differently’. This means we approach every challenge and opportunity with fresh eyes, not falling into the trap of delivering the expected. Simply put, we are for those who want to challenge the status quo with the relentless pursuit to see what no one else sees. What we’re looking for: You’re an Account Manager that’s always on top of things and ahead of the curve. You’re a self-starter, a go-getter, and you probably have an alphabetically organized spice cupboard. You bring a genuine interest in advertising and are a student of everything we do. You discover what our clients’ business is all about and are not afraid to ask questions. You dig into the competition and keep current with what is relevant to the consumer so that we can always find fresh ways to connect with them. You know that maintaining close bonds and being a reliable liaison are the keys to building great client relationships. Detailed. Enthusiastic. Personable. You’re ready to roll up your sleeves and get things done in a resourceful way. We are a creative shop that prides ourselves on doing the un-thinkable and seeing the world differently. Responsibilities: Manage and coordinate day to day activities and projects for primary accounts you service Maintain strong client relationships through frequent communications on project statuses and deliverables Summarize client meetings and capture/share client feedback for appropriate agency team members Regularly check and respond promptly to all client communications communicating all action items to extended teams Collaborate internally to develop project briefs and present them to the internal teams Act as primary liaison between account service, internal departments and team members to see work through the development process - from the earliest concept stage, to final execution and delivery Champion support of creative work through the client approval process Ability to set and manage timelines and workbacks, and provide internal and external oversight Management of key financial accountabilities, including estimates, invoicing, and BCRs A passion to continue to evolve your knowledge and remain up-to-date within client industries, competition, industry and marketing trends Skills & Qualifications: Minimum 3+ years in a similar or progressive role Excellent communication skills – verbal and written Highly organized and able to multitask - ability to juggle and prioritize multiple projects An appreciation for deadlines and adherence to budgets Familiarity with Google Suite (Slides, Docs, Sheets) and Microsoft Office Actively engaged in the digital space (social media, internet trends, etc.) Able to work independently with strong decision-making and problem-solving skills and an entrepreneurial mindset Demonstrated experience with project management systems is a plus Organized & detail-oriented

What you’ll do

Manage day-to-day activities and project timelines for primary accounts while maintaining strong client relationships. Act as the primary liaison between clients and internal creative teams to ensure successful project execution from concept to delivery.

Requirements

Requires a minimum of 3+ years of experience in a similar account management role. Candidates must be highly organized, proficient in Google Suite and Microsoft Office, and possess a strong understanding of digital trends.

Listed skills

• Account Management · Preferred
• Client Relationship Management · Preferred
• Project management · Preferred
• Communication Skills · Preferred
• Multitasking · Preferred
• Google Suite · Preferred
• Microsoft Office · Preferred
• Problem solving · Preferred
• Decision Making · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Project Management
• Communication Skills
• Multitasking
• Budget Management
• Google Suite
• Microsoft Office
• Digital Marketing
• Problem Solving
• Decision Making
• Financial Accountabilities

Job areas

• Marketing
• Creative & Media
• Management & Leadership
• Sales
• Consulting

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