Cross Border Dispatcher

Job summary

Coordinate and dispatch drivers for domestic and international shipments, monitor deliveries, resolve operational issues, and maintain communication with customers, drivers, and internal teams. Ensure transportation and customs compliance, maintain accurate shipment records, and assist with freight handling activities.

Job details

Cross Border Dispatcher Location: Mississauga, ON Employment Type: Ongoing Contract Pay Rate: $25.70/hour Schedule: Monday to Friday, 8:00 AM – 4:30 PM Position Overview We are seeking an experienced Dispatcher with strong knowledge of both domestic and international transportation operations. The ideal candidate will have hands-on experience coordinating cross-border and U.S. domestic shipments, dispatching drivers, managing time-sensitive deliveries, and ensuring compliance with transportation regulations and customs documentation requirements. This role requires a solid understanding of the transportation and freight industry beyond basic warehouse dispatching, along with excellent communication, coordination, and problem-solving skills. Key Responsibilities Coordinate and dispatch drivers for U.S. domestic shipment pickups and deliveries, ensuring timely and efficient transportation. Manage domestic and international transportation activities, coordinating shipment movements and meeting time-sensitive delivery schedules. Communicate assignments and instructions to drivers, monitor progress, and address delays or operational issues. Maintain strong customer service relationships with internal teams, external customers, drivers, and other stakeholders. Ensure compliance with applicable U.S. Department of Transportation (DOT) regulations, company policies, and established procedures. Monitor shipments under customs control and ensure the required documentation is provided to the appropriate import personnel for cargo release. Maintain accurate shipment records, update transportation databases, and review stored information for accuracy. Assist with freight handling activities, including shrink-wrapping, loading and unloading shipments, verifying labels, and recording cargo counts and conditions. Identify and resolve dispatch-related issues to support smooth transportation operations. Perform additional duties as required. Qualifications and Requirements Previous experience in transportation dispatching, preferably involving both U.S. domestic and international shipments. Strong understanding of cross-border transportation, freight movements, and dispatch operations. Knowledge of customs documentation and shipment clearance procedures is an asset. Familiarity with U.S. DOT regulations and transportation compliance requirements. Experience coordinating drivers, managing delivery schedules, and handling shipment-related issues. Strong organizational, communication, and problem-solving skills. Proficiency in computer systems, databases, and shipment tracking tools. Ability to work in a fast-paced environment while managing multiple priorities. Important: Candidates must have a strong background in domestic and international transportation dispatching. Experience limited to dispatching trucks from warehouses will not meet the requirements of this position.

What you’ll do

Coordinate and dispatch drivers for domestic and international shipments, monitor deliveries, resolve operational issues, and maintain communication with customers, drivers, and internal teams. Ensure transportation and customs compliance, maintain accurate shipment records, and assist with freight handling activities.

Requirements

Candidates need prior transportation dispatch experience, preferably coordinating both U.S. domestic and international shipments, and a strong understanding of cross-border freight operations. Familiarity with customs documentation, U.S. DOT regulations, shipment tracking systems, and managing multiple priorities is required or considered an asset.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation Dispatching
• Cross-Border Transportation
• Domestic Transportation
• International Shipments
• Driver Coordination
• Shipment Tracking
• Delivery Scheduling
• Customs Documentation
• Shipment Clearance
• U.S. DOT Compliance
• Freight Handling
• Customer Service
• Recordkeeping
• Database Management
• Problem-Solving
• Communication

Job areas

• Transportation
• Logistics
• Customer Service & Support

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