Customer Service Representative

Job summary

Respond to customer inquiries, investigate and resolve concerns, and follow up to ensure customer satisfaction. Analyze data and maintain accurate records using Excel and relevant systems, coordinate with couriers on delivery issues, and collaborate with internal teams to support efficient operations.

Job details

Tenure: Full-Time Location: Brampton, ON Schedule: Monday to Friday, 10:00 AM – 6:00 PM Start Date: Immediate Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team in Brampton. The ideal candidate will have previous customer service experience, excellent written communication skills, and strong Excel and analytical abilities. Experience working with SAP, Ceil, Centiro, DHL, and Purolator is highly desirable. Key Responsibilities Respond to customer inquiries and provide timely, professional support via email and other communication channels. Investigate customer concerns, resolve issues, and follow up to ensure customer satisfaction. Use Excel to analyze data, maintain records, prepare reports, and support daily operations. Work with systems such as SAP, Ceil, and Centiro to manage customer service and order-related information. Coordinate with shipping and courier providers, including DHL and Purolator, to address delivery inquiries and resolve shipping-related issues. Maintain accurate customer records and ensure information is entered and updated correctly. Identify discrepancies, analyze problems, and implement appropriate solutions. Collaborate with internal teams to ensure efficient workflows and a positive customer experience. Qualifications & Requirements Previous experience in a Customer Service Representative or similar customer-facing role. Excellent written and verbal communication skills, particularly professional email communication. Advanced or fluent Excel skills, including data analysis. Experience working with SAP, Ceil, Centiro, DHL, and Purolator. Strong analytical, organizational, and problem-solving skills. High attention to detail and accuracy when handling customer information and data. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. #awspro

What you’ll do

Respond to customer inquiries, investigate and resolve concerns, and follow up to ensure customer satisfaction. Analyze data and maintain accurate records using Excel and relevant systems, coordinate with couriers on delivery issues, and collaborate with internal teams to support efficient operations.

Requirements

Previous experience in customer service or a similar customer-facing role is required, along with strong written and verbal communication skills and advanced or fluent Excel skills. Candidates should have experience with SAP, Ceil, Centiro, DHL, and Purolator, as well as strong analytical, organizational, and problem-solving abilities and attention to detail.

Listed skills

• SAP · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Excel
• Data Analysis
• SAP
• Ceil
• Centiro
• Problem-Solving
• Organization
• Attention to Detail
• Multitasking
• Recordkeeping
• Issue Resolution
• Shipping Coordination

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Data & Analytics

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