Security Officer

Job summary

Maintain a safe and secure shelter environment by monitoring on-site activity, responding to security concerns, and following established procedures. Build respectful relationships with guests, de-escalate conflicts, and support the shelter’s goal of helping guests move toward stable housing.

Job details

Tactical Security Guard – Homeless Shelter Location: Woodstock, ON Pay Rate: $24/hour Shift: 4:00 PM – 12:00 AM (Weekend) Start Date: ASAP Position Overview In this role, you will provide security at a homeless shelter while helping maintain a safe, respectful, and welcoming environment for guests. The ideal candidate is empathetic, professional, and skilled at handling difficult situations calmly. You will build positive relationships with guests, de-escalate conflicts, and support the shelter's mission of helping individuals find housing and improve their lives. Key Responsibilities Maintain a safe and secure environment for guests and staff. Monitor activities on-site and respond to security concerns. De-escalate conflicts and prevent physical altercations. Communicate respectfully with individuals experiencing homelessness, mental health challenges, or substance use issues. Build rapport with guests while maintaining professional boundaries. Respond to incidents and follow established safety and security procedures. Support the shelter's goal of helping guests move toward stable housing and a better future. Requirements Valid Ontario Security Guard Licence. Standard First Aid and Level C CPR with AED certification. Use of Force certification. Handcuff and baton training. Minimum 1 year of experience in a similar security environment. 1–2 years of experience working with individuals experiencing mental health challenges and substance use issues. Excellent communication, interpersonal, and conflict-resolution skills. Strong empathy, patience, professionalism, and integrity. Ability to remain calm and make sound decisions in challenging situations. Reliable transportation or the ability to commute to the worksite.

What you’ll do

Maintain a safe and secure shelter environment by monitoring on-site activity, responding to security concerns, and following established procedures. Build respectful relationships with guests, de-escalate conflicts, and support the shelter’s goal of helping guests move toward stable housing.

Requirements

Applicants must hold a valid Ontario Security Guard Licence, Standard First Aid and Level C CPR with AED certification, Use of Force certification, and handcuff and baton training. The role requires at least one year of similar security experience, one to two years working with people experiencing mental health or substance use challenges, strong interpersonal and conflict-resolution skills, and reliable transportation or the ability to commute.

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Conflict Resolution · Preferred
• Mental Health Support · Preferred
• First Aid · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Monitoring
• Conflict De-escalation
• Incident Response
• Communication
• Interpersonal Skills
• Conflict Resolution
• Empathy
• Patience
• Professionalism
• Integrity
• Sound Decision-Making
• Mental Health Support
• Substance Use Awareness
• Professional Boundaries
• First Aid
• CPR and AED

Job areas

• Security & Safety
• Social Services

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