Assistant Manager, Facility Services (Housekeeping)

Job summary

The Assistant Manager manages daily housekeeping operations, including staff supervision, scheduling, and performance monitoring to ensure high service standards. They also oversee departmental budgets, health and safety compliance, and resolve operational or labour-related issues.

Job details

Assistant Manager, Facility Services (Housekeeping) Regular Full-Time (35 hours per week; must be available to work Tuesday through Saturday) ART + AUDIENCE + LEARNING Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces. AGO Values: Respect: We foster belonging and appreciate each other. Openness: We interact with an open mind and thoughtful engagement. Collaboration: We believe in the power of together. Accountability: We own our actions and outcomes. We are currently seeking a Regular Full-Time, Assistant Manager, Facility Services (Housekeeping) to join our Facility Services team. Under the direction of the Deputy Director, Facility Services, the incumbent will manage the day-to-day activities of the assigned department personnel, ensuring efficient, customer-focused delivery of housekeeping and other services. They will provide guidance and training to departmental staff and resolved service delivery issues. The Assistant Manager, Facility Services (Housekeeping) will work weekends and some evenings to support the operation of the building and delivery of services. The rate of pay for this position is $74,947 - $93,602 per annum. What is this position responsible for? Manages the delivery of services provided to the institution, focusing on efficient processes and resolving operational concerns and conflicts as they arise. Conducts ongoing and regular inspections of the work provided by facility services to the Gallery and takes appropriate action to resolve existing or potential health & safety, customer service, building or maintenance issues. Manages the work performance of subordinate departmental staff to bring the highest level of efficiency and performance through training, assigning, scheduling and monitoring quality and completion of work, providing ongoing feedback and support. Provides health & safety training in compliance with OHS legislation and standards. Assists in the hiring process. Under the direction of the Deputy Director, Facility Services, assists with the development and management of the budget for labour and materials related to housekeeping. Identifies efficiencies in departmental systems, work processes, and supply costs. Identifies equipment and material needs and ensures adequate stock, materials, and equipment are on hand. Manages labour relations issues at the complaint stage, investigating and working toward resolution. What are we looking for? Comprehensive knowledge of cleaning and housekeeping principles, procedures and work standards combined with a number of years directly related experience. Knowledge of facility operation procedures: mail, shipping/receiving, maintenance, material handling, inventory. Working knowledge of appropriate computer systems. Well-developed verbal and written communication skills. Demonstrated labour management and supervisory skills in a unionized environment. Demonstrated customer service excellence. Well-developed administrative, organizational and trouble-shooting skills. Well-developed interpersonal and team building skills. Comprehensive knowledge of Occupational Health & Safety, WHMIS and safety regulations and practices. What are the benefits of working at the AGO? Discounts to GoodLife Fitness. Free tickets to every major exhibit at AGO. Discounts to major attractions as a part of the Provincial/City Reciprocal Programs. Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre. If this sounds like the opportunity you are looking for, apply now! Our commitment to Diversity, Equity, Inclusion and Accessibility: At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve. Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities. To Apply: Please submit your resume and cover letter outlining your relevant experience and qualifications online at https://jobs.jobvite.com/ago/jobs/viewall. We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Our Applicant Tracking System (ATS) uses AI features to support efficiency and consistency, but all hiring decisions are made by our managers and HR team. The Art Gallery of Ontario is an Equal Opportunity Employer.

What you’ll do

The Assistant Manager manages daily housekeeping operations, including staff supervision, scheduling, and performance monitoring to ensure high service standards. They also oversee departmental budgets, health and safety compliance, and resolve operational or labour-related issues.

Requirements

Candidates must possess comprehensive knowledge of cleaning principles and facility operation procedures, along with several years of relevant supervisory experience. Strong communication, administrative, and labour management skills in a unionized environment are required.

Benefits

• Discounts to GoodLife Fitness
• Free tickets to major exhibits
• Discounts to major attractions
• Free admission to the AGO for friends and family
• Discounts at the gift shop
• Discounts at the bistro
• Discounts at the Learning Centre

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Communication Skills · Preferred
• Team building · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Facility operations
• Staff supervision
• Budget management
• Occupational health and safety
• WHMIS
• Labour relations
• Customer service
• Inventory management
• Training and development
• Scheduling
• Conflict resolution
• Communication skills
• Administrative skills
• Team building
• Troubleshooting
• Shipping And Receiving
• Accountability
• Supervision
• Quality Monitoring
• Applicant Tracking Systems
• Management
• Strategic Planning
• Housekeeping
• Customer Service
• Communication
• Occupational Safety And Health
• Facility Operations
• Labor Relations
• Legislation
• Material Handling
• Safety Training
• Team Building
• Workplace Hazardous Materials Information Systems
• Collections

Job areas

• Management & Leadership
• Hospitality
• Administrative
• Customer Service & Support
• Security & Safety
• Housekeeping Services Assistant
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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