New Patient Scheduler I, Permanent Full Time

Job summary

The New Patient Scheduler acts as the first point of contact for patients, managing inquiries and coordinating appointments across multiple physicians and locations. They are responsible for patient intake, verifying insurance information, and maintaining accurate documentation within the clinic's systems.

Job details

NEW PATIENT SCHEDULER (FULL-TIME) Pacific Fertility Burnaby, BC Monday to Friday | 8:00 AM – 4:30 PM BE THE FIRST STEP IN SOMEONE’S JOURNEY At Pacific Fertility, every call is more than just a conversation; it’s the beginning of a life-changing journey. As a New Patient Scheduler, you are the first point of connection for patients starting their fertility care. Your role is to create a welcoming, supportive, and seamless experience from the very first interaction. WHAT YOU’LL BE DOING PATIENT EXPERIENCE & COMMUNICATION * Deliver exceptional, compassionate service across calls, email, and patient platforms * Respond to inquiries with empathy, clarity, and professionalism * Guide patients through the first steps of their fertility journey SCHEDULING & COORDINATION * Convert inquiries into scheduled appointments * Balance schedules across multiple physicians and locations * Monitor and manage patient intake and referral flow PATIENT INTAKE & ADMINISTRATION * Collect and verify patient demographic and insurance information * Support completion of registration and consent forms * Send new patient packages, resources, and educational materials * Prepare preliminary requisitions (e.g., blood work) TRACKING & REPORTING * Maintain accurate logs of patient inquiries and registrations * Track referrals and support reporting metrics * Monitor patient portal completion and documentation COLLABORATION * Work closely with physicians, clinical teams, and leadership * Communicate with physician liaisons and front desk teams * Support a coordinated, patient-centred care experience WHAT YOU BRING * Up to 2 years of patient-facing or customer service experience * Medical Office Assistant (MOA) certification (asset) * Experience in a medical clinic (preferred) * Strong communication and organizational skills * Ability to multitask and manage high call volumes * A genuine passion for helping people WHAT MAKES YOU STAND OUT * You are empathetic, patient-focused, and solution-oriented * You thrive in a fast-paced, high-volume environment * You are detail-oriented and highly organized * You bring a calm and reassuring presence to every interaction WHAT WE OFFER Because we believe in supporting our team just as much as our patients: * Compensation: $22 Hourly * Comprehensive benefits plan * Fertility benefits * 4 weeks vacation * 10 Personal Care Days * Employee Assistance Program (EAP) * Wellness tools (meditation, sleep, focus) * Team events and a supportive culture * Modern, first-class work environment * Opportunities for personal and professional growth DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today! PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know. We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.

What you’ll do

The New Patient Scheduler acts as the first point of contact for patients, managing inquiries and coordinating appointments across multiple physicians and locations. They are responsible for patient intake, verifying insurance information, and maintaining accurate documentation within the clinic's systems.

Requirements

Candidates should have up to 2 years of patient-facing or customer service experience and strong organizational skills. A Medical Office Assistant certification is considered an asset for this role.

Benefits

• Comprehensive benefits plan • Fertility benefits • 4 weeks vacation • 10 Personal Care Days • Employee Assistance Program • Wellness tools • Team events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient scheduling
• Customer service
• Medical office administration
• Communication
• Multitasking
• Data entry
• Insurance verification
• Referral management
• Patient intake
• Organizational skills
• Empathy
• Problem solving
• Coordinating
• Leadership
• Detail Oriented
• Organizational Skills
• Professionalism
• Customer Service
• Employee Assistance Programs
• Personal Care
• Compassion
• Scheduling
• Solution-Oriented
• Educational Materials
• Patient Communication
• Patient-Centered Care
• Medical Office Procedures

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Patient Scheduler
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks