Partner/Client Success Specialist

Job summary

Serve as the first point of contact for partner portal inquiries, access requests, onboarding, account setup, provisioning, and login support. Process and track demo and trial orders, manage support cases in line with SLAs, coordinate issue resolution across teams, and contribute to portal administration and process improvement.

Job details

Job Title: Partner/Client Success Specialist Location: Onsite - Waterloo Canada Overview We are seeking a Partner/Client Success Specialist to serve as the first point of contact for partners accessing client's partner portal. This role focuses on delivering an exceptional partner experience through portal support, onboarding, provisioning, account administration, and demo/trial order processing. Key Responsibilities • Provide first-line support for partner portal inquiries and access requests. • Manage partner onboarding, profile setup, persona provisioning, and login support. • Process and track trial and demo orders through completion. • Coordinate with cross-functional teams to resolve partner issues and inquiries. • Manage partner support cases and ensure SLA adherence. • Support portal administration and continuous process improvement. • Deliver a partner-first experience while maintaining governance and compliance standards. Required Qualifications • Post-secondary degree in Business, Communications, Technology, or a related field. • Strong communication, customer service, and problem-solving skills. • Detail-oriented with the ability to manage multiple priorities. • Comfortable working in a fast-paced, evolving environment. • Self-motivated, proactive, and eager to learn. Preferred Qualifications • Experience with Salesforce, SAP, and/or ServiceNow. • Prior experience in customer support, partner support, operations, or portal administration.

What you’ll do

Serve as the first point of contact for partner portal inquiries, access requests, onboarding, account setup, provisioning, and login support. Process and track demo and trial orders, manage support cases in line with SLAs, coordinate issue resolution across teams, and contribute to portal administration and process improvement.

Requirements

A post-secondary degree in Business, Communications, Technology, or a related field is required, along with strong communication, customer service, and problem-solving skills. Candidates should be detail-oriented, able to manage multiple priorities in a fast-paced environment, and proactive; experience with Salesforce, SAP, ServiceNow, customer or partner support, operations, or portal administration is preferred.

Listed skills

• Customer service · Preferred
• Account Administration · Preferred
• case management · Preferred
• Cross-Functional Coordination · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Partner Support
• Customer Service
• Partner Onboarding
• Portal Administration
• Account Administration
• Persona Provisioning
• Login Support
• Trial And Demo Order Processing
• Case Management
• SLA Adherence
• Cross-Functional Coordination
• Problem-Solving
• Communication
• Process Improvement
• Governance And Compliance
• Salesforce

Job areas

• Customer Service & Support
• Administrative
• Technology

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