Inside Sales Representative

Job summary

The Inside Sales Representative will manage sales leads, provide support to regional sales teams, and maintain relationships with customers to meet sales targets. They will also act as a liaison between production and engineering to ensure accurate project delivery and customer satisfaction.

Job details

Dock Products Canada Inc. is seeking a motivated and customer-focused Inside Sales Representative to join our team in our Mississauga, Ontario office, this would be an in office position. Dock Products Canada offers comprehensive solutions, supporting customers from project conception through installation and ongoing service. With a nationwide network of factory-direct offices, we provide sales, distribution, installation, and maintenance services across Canada. At Dock Products Canada, our success is built on the strength of our people. We are committed to creating an environment where employees can grow, contribute, and thrive. We believe that exceptional individuals in the right roles can achieve extraordinary results, and we take pride in supporting our team members as they build rewarding careers and help deliver outstanding service to our customers every day Responsibilities: • Develop a complete understanding of assigned product applications including design, installation, and operation and interact with potential customers architects and engineers.• Provide sales support for all Regional Sales representatives in their specific territories.• Assist the Regional and/or National Accounts in aiding with marketing and submittal pieces and segment-specific penetration strategies. • Develop and maintain relationships. Plan and ensure optimum use of resources with customers to attain assigned targets and objectives. Perform effective online training where required• Compile lists of prospective customers for use as sales leads based on information from existing customer end user lists, business directories, industry ads, trade shows, internet web sites, newspapers, and other sources.• Source new sales opportunities through inbound leads via the website, internet, inbound phone calls, and other team members. Provide initial follow up on leads and document all aspects of the lead follow up process • Perform outbound cold calls and emails to targeted customers.• Respond consistently and efficiently to applicable client calls and requests. • Actively increase sales through upselling and follow up on customer quotations. • Review and approve non-standard quotes or bids. • Enter new customer data and other sales contact data for current and potential customers into the computer database.• Assist in covering day-to-day activities in any open territories as needed. • Perform post shipment/installation follow up with customers to ensure customer satisfaction on product jobs.• Provides liaison with production and engineering functions to ensure on-time delivery and resolution of any technical related problems. Qualifications:• Bachelor’s Degree in, business administration, or Engineering• Estimating experience• 3+ years of Inside Sales or Project Management experience preferred.• Proven success record in exceeding revenue & margin budget goals.• Proficiency in JD Edwards (JDE) and related business systems. • Strong working knowledge of Microsoft Outlook, Word, and Excel. • Ability to work independently with minimal supervision while managing multiple priorities. • Customer-focused professional with excellent written and verbal communication skills. • Demonstrated ability to adapt and maintain performance in a fast-paced and changing work environment. • Strong interpersonal skills with the ability to build effective working relationships across all levels of the organization. Come work with us! We offer our employees top wages based on experience and competitive and comprehension benefit package and pension plan. We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

What you’ll do

The Inside Sales Representative will manage sales leads, provide support to regional sales teams, and maintain relationships with customers to meet sales targets. They will also act as a liaison between production and engineering to ensure accurate project delivery and customer satisfaction.

Requirements

Candidates must hold a Bachelor's degree in business or engineering and possess at least 3 years of experience in inside sales or project management. Proficiency in JD Edwards and Microsoft Office suite is required, along with strong interpersonal and communication skills.

Benefits

• Competitive benefit package
• Pension plan
• Top wages

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Upselling · Preferred
• Project management · Preferred
• Cold Calling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Project Management
• Customer Service
• Sales Support
• Lead Generation
• Cold Calling
• Upselling
• Quotation Management
• Data Entry
• Technical Liaison
• Estimating
• JD Edwards
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Communication Skills
• Training And Development
• Leadership
• Business Administration
• Marketing
• Interpersonal Communications
• Sales
• Advertisement
• Verbal Communication Skills
• Business Systems
• Submittals (Construction)
• Customer Data Management
• Regional Sales
• Quotations
• Lead Follow-Up
• Business Directory

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Engineering
• Management & Leadership
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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